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Billing Process & Quality Team Lead

Delivery Operations Team Lead/Consultant | Mid-Level | Full time
Job No. 14347262 | Bratislava
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WHO WE ARE  

Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.

Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.

Join Accenture as a Billing Process & Quality Team Lead! We are looking for a senior team lead to shape the future of custom billing process excellence within a large-scale telecom environment. This role blends people leadership with end‑to‑end ownership of billing quality, governance, and continuous improvement, offering meaningful impact across both day‑to‑day operations and strategic transformation initiatives.

You will lead and develop a specialized Process, Quality & Innovation team, ensuring operational excellence while driving enhancements across Quote‑to‑Cash processes, ServiceNow capabilities, and AI‑enabled solutions. This is an opportunity to step into a visible leadership role where your billing expertise, ability to influence stakeholders, and passion for innovation will directly shape scalable, enterprise‑level outcomes.

YOUR MISSION:

  • Lead and develop a high‑performing Process, Quality & Innovation team, setting clear goals and driving accountability.

  • Own custom billing process excellence, ensuring quality, governance, and scalable Quote‑to‑Cash solutions.

  • Drive operational excellence across day‑to‑day execution, prioritization, and workload management.

  • Lead process improvement and innovation initiatives, including ServiceNow enhancements and AI‑enabled capabilities.

  • Act as a trusted billing subject‑matter expert, supporting complex issue resolution and solution design.

  • Partner with cross‑functional stakeholders to influence outcomes, manage expectations, and deliver executive‑ready insights.

WHO YOU ARE:  

  • Master’s degree in Business Administration, Finance, Accounting, Operations, or a related field (or equivalent combination of education and relevant experience).

  • 5+ years of experience with telecom billing processes.

  • 2+ years of people-management experience or advisory type of role.

  • Advanced English language skills (B2+).

  • Excellent written and verbal communication skills; able to translate complex billing/contract topics into clear actions.

  • Strong customer/service mindset with experience handling escalations and executive-ready status reporting.

  • Ability to lead and motivate teams, set clear goals, and manage workload priorities.

  • Skilled at working with cross-functional partners to resolve issues and drive outcomes.

  • Ability to influence and manage stakeholder expectations.

  • Demonstrated experience leading process improvements

GET IN CONTACT:

Any questions? Then please send an email to your recruiter kristina.balazova@accenture.com

We look forward to receiving your application!

#LI-DNI

WHAT’S IN IT FOR YOU?

Accenture offers a competitive compensation package. As required by the Slovak law we state that the legal monthly minimum gross base pay starts from 2 170 € depending on your professional and personal qualifications in the required areas.

Flexibility: 
• Flexible working arrangements (time & place of work)  

Recognition: 
• Guaranteed paid overtime or overtime vacation 
• Flexible Benefit System - budget to be spent on services of your choice 
• Competitive bonus structure 
• Refer-a-Friend – get a bonus in the employee referral program 
• Loyalty rewards 
Future: 

• Wide range of trainings and expert lectures 
• Regular performance review and career growth possibilities 
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In) 
• Employee share purchase plan 
Family & Health: 

• 3 extra days off 
• Sick leave salary compensation (up to 100%) 
• Home-office equipment 
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses) 
• Employee assistance services (professional psychological, financial and legal help) 
• Multisport card 

• Contribution to special vision correction appliances 

• Life and disability group insurance 

• Sport vouchers for children’s sport activities and children camps 

Bratislava

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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