Skip to main content Skip to footer

Omni-connected retail workforces—a new dynamic

September 14, 2022 5-Minuten Zeit

Are retail employees getting what they want and need?

Be seen

Empowered to bring their whole selves to work in an environment that cultivates equality.

Be heard

Asked about their views and assured that there is room for their contributions and ideas.


Encouraged to build skills to remain employable in the future in roles that are satisfying.

Feel safe

Strengthened by a culture that values wellness and trust as non-negotiables.


Offered predictable career paths and skills to continually take on new challenges.

1 out of 8

Only one in eight retail employees feels omni-connected at work.

Omni-connected experiences make employees feel highly connected to each other, their leaders and their work—and support their desire to be seen, heard, learn, feel safe and advance.

Create retail employee value with omni-connected experiences


Instill modern leadership: Lead with empathy, transparency and trustworthiness


Grow a thriving culture: Nurture cultural norms that prioritize purpose, authenticity and psychological safety


Enable the agile and resilient organization: Take flexibility further and scale new ways of working


Empower people through technology: Give people power over technology, not the other way around

Now is the time for retailers to make the omni-connection

Paige Prepula

Managing Director – Retail

Paige focuses on enterprise transformations, operating models, and future workforce strategies for global retail clients. 

Dr. Peter Rinnebach

Managing Director – Accenture Strategy, Retail

Peter is the global and European lead for Retail Product Development and Sourcing within Accenture Strategy.

Rob Bate

Managing Director – Workforce Transformation

Rob is the North America lead for workforce strategy, platform and delivery, working with global retail clients across all sectors.

Related capabilities

Retail consulting

To thrive in an uncertain future, retailers must reset and reinvent responsibly to drive profitable growth.