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Workplace Service Delivery Senior Analyst – Financial Services

Buenos Aires Job No. r00196751 Full-time

Descripción De La Posición

Key accountabilities:

  • Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
  •  Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
  • Validate transaction details, review requirements completion/adherence before endorsing them to vendors.  Follow-up for Invoice submission & Accrual/Re-accrual tracking.
  • Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end
  • Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
  • Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines.
  • Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
  • Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
  • Experience working in workplace related tools or process is an added advantage.
  • Demonstrated, well-developed verbal and written communication skills;  Customer-oriented; seeks solutions that will provide value to end-user
  • Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
  • Document transactions according to established process documentation and/or as required based on business requirement.  Enhance and improve operational workflow and performance.
  • Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
  • Resolve discrepancies and/or disputes according to established processes and policies.
  • Track, monitor and complete transactions from request to payment. 
  • Raise or escalate transactions that are inaccurate and/or aging.
  • Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
  • Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
  • Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
  • Learns new applications, technologies, and skills through intensive hands-on experience.
  • Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.

Requisitos

Skills and Experience:

  • Graduate in commerce or finance or equivalent. 5-7 years’ finance experience working in workplace related tools or process, finance, procurement , payables/receivables domain
    Experience in Billing or Invoicing or Finance, preferably from vendor management or accounts payable background
  • Good Vendor co-ordination & management skills required
  • Possess excellent communication skills, both written and verbal
  • Convincing/negotiation skills
  • Maintain a focus on Customer service.
  • MS Excel skills

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