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Descripción De La Posición

We are searching a consultant with strong communication skills to build and grow our team of Aftersales Service professionals in a global CoE.
You will work closely with the leadership and peers to deliver on the focus areas within Aftersales / aftermarket, develop new assets, offerings; and deliver best-practice projects to our clients.

Key responsibilities include:

  • Work and deliver on projects with best-in-class results in Aftermarket for our clients across the globe.
  • Work on tasks and activities assigned on business development / RFP opportunities.
  • Develop relevant assets and offerings in Aftermarket areas including (but not limited to) aftermarket service operations optimization, spare parts management, warranty management, field service management, MRO / predictive maintenance, service & repair management, connected service and spare parts pricing.
  • Learn quickly under changing client demands, dynamic business needs and adapt to deliver the best solutions.
  • Handle ambiguous situations in projects effectively and steer the path forward through structured thought process.
  • Develop complex analytical solutions and co-develop use cases & solutions with business consultants.
  • Communicate your expertise during interactions with clients and internal teams.

Requisitos

Preferred Experience:

  • Experience in one or more of the following areas in aftersales service operations: Warranty management, spare parts management / planning, technical publications, field service, return & repair management, aftermarket logistics / supply chain, etc.
  • Experience in consulting driving aftermarket service operations domains.
  • Strong project management skills.
  • Experience in Automotive, Industrial, High-Tech, Consumer Electronics, Telco or Utilities preferred, but open to other industries
  • Mechanical/Industrial, Supply Chain or other Engineering degree.

Key Skills:

  • Exceptionally organized, detail-oriented, and strong communication skills.
  • Proactive, able to work independently, and sensitive to different cultures and styles.
  • Highly motivated self-starter
  • Preferred industries: Automotive, Industrial, High-Tech, Consumer Electronics, Telco, Utilities, but open to other industries

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