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Client Success Office - Business Products Owner Associate Manager

Buenos Aires Job No. r00175301 Full-time

Descripción De La Posición

Drive structured approach to identify and solve business problems that lead to insights and solutions. Create thought leadership assets that present innovative and action-oriented information, knowledge, guidance, and recommendations on a specific market-relevant strategy topic. 

As an Associate Manager it is required to:   

  • Identify and assess problems of high / medium complexity for area of responsibility. 

  • Address situations in which analysis requires an in-depth evaluation of variable factors (identify / propose solutions). 

  • Adhere to strategic direction set by Sr. Management / Leadership when establishing near-term goals. 

  • Interact with Sr. Management / Leadership within Accenture, involving matters that may require acceptance of an alternate approach.

And as a Client Success Office - Business Products Owner Associate Manager, you will need to: 

  • As a member of the Capability Team within Client Success, own the Business requirements for the Client Success products, including Accenture Applications and Vendor managed SW application. In collaboration with the CIO IT Delivery partners, manage the requirements through the SW delivery lifecycle. 

  • With a combination of software products knowledge + functional expertise + industry focus, be able to create solid drafts of the epics and related features for a product. Then analyze and propose enhancements to the applications. Also assist the internal clients with the documentation of the defined product functional requirements and use cases.  

  • Assess and assist Manager + Capability Lead with the assessment of the current capabilities and market requirements and definition of the related business requirements and metrics. Finally, be able to translate those requirements and use cases to the CIO IT delivery team. 

  • Be capable of assessing the current state, identifying business requirements, and defining the future state and/or business solution. 

  • Research, gather and synthesize information to share / present to the stakeholders and CS Leadership. 

  • Document existing and help designing new business processes. 

  • Develop high level test conditions and expected results based on the requirements. 

  • Manage quality reviews of the products developed by the team, to ensure all business and design requirements are met. 

  • Review user stories and vet out anything that is unclear coordinating between the technical teams and the requestors (the business / internal clients).  

  • Coordinate the intake, plan and follow-up of the new requirements for enhancements and new functionality requested by the business and internal clients.  

  • Work with the Client Success Operations and CIO and ACS Support Teams to follow-up and make sure any incoming defects or production bugs are addressed and resolved timely.

Requisitos

MUST HAVE 

  • Manage end-to-end requirements (from design to build, test and deployment).  

  • Should be able to write and understand design documents, then apply that knowledge to supervise testing coordination understanding that this product is client and leadership facing so accuracy and confidence that the final product will meet the expectations is a must 

  • Needs to be proactive, self-starter, able to “translate” from the big picture (high level requirement) to the detailed level. 

  • Understand issues management process. 

  • Quick learner, able to deal with ambiguity. 

  • 7 years of experience in Business Analyst role or similar 

  • English language fluency

  • Undergraduate Degree

 

NICE TO HAVE 

  • Basic understanding of MMS functionality. 

  • Qualtrics Dashboards (must have prior reporting/dashboard experience with any other tools) 

  • Familiarity with Ticketing systems (ServiceNow, ADO, etc.) and Work Management Tools (Jira, Confluence, etc.) 

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