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Job description
The North America Cost to Serve and Finance Sr Analyst is responsible for managing the BPO Cost to Serve and Finance Operations initiative in the North America SDO. The ideal candidate has cost management experience, financial analytical skills, project management experience, and the ability to develop processes. Responsibilities include financial reporting, finance operations, metrics calculation, financial forecasting and implementing Cost to Serve initiatives. This position requires flexibility in a dynamic environment to address a variety of operations challenges.
Job Summary
• Run the North America SDO finances including business lead support, financial reporting, financial forecasting, and costing support
• Produce/manage reporting, analysis, and forecasting for critical business activities for BPO Delivery Leadership
• Implement and drive the Cost to Serve (C2S) initiative in the region
• Liaise regularly with the center's leadership and project teams
Key Responsibilities
• Manage annual and quarterly capital budget process
• Assess variances from forecast providing support to management
• Provide productivity reporting and distribute reports to management
• Manage adherence to Facility & Services and Delivery Center policies and procedures
• Help take existing/new acquisitions from post-merger to run
