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Infra Tech Support Specialist

Lugar de trabajo: Buenos Aires

Regional Description: Argentina

Número de la posición: 00531080


- Descripción de la posición

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.
Job Description
• Plan and implement medium to high risk changes on production systems
• Planning and designing new platforms and integrating new technologies into existing infrastructure
• Evaluating new technologies and new releases
• Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices
• Analyze and assess the impact and risk of low to medium risk changes on production systems
• Resolve Level1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes
• conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation
• Deploy standard repeatable build outs
• Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage/software solutions) (Linux – Wordpress – Sharepoint)
• Manage and support backup strategies
• Analyze system performance indicators and recommend improvement actions
• Review the problem management register and identify and implement actions
• Assess/install/maintain third-party tools
• Make proactive suggestions for service improvements
• Demonstrate commitment to Service Excellence
• Coach less experienced staff in the supported products and best practice for production support
• Maintain and update technology documentation
• Identify and propose improvements to the processes and standards as necessary
• Assist in compiling training materials to support operational requirements
• Deploy newly designed platforms/software solutions
• Ensure schematics and design concepts provided by the technical architects are in compliance with published Architecture Technology Standards
• Perform problem management - diagnosis, root-cause elimination activity , escalation, tracking and permanent resolution of complex incidents
• Maintain a high level of knowledge on the deployment of technologies and/or software solutions
• Demonstrate ability to take ownership, be accountable and build loyalty in order to deliver service excellence
• Responsible for ongoing governance of technical integrity and capacity management of systems
• Update standards/project specific documentation as necessary
• Focus on innovation & continued improvement in cost and quality of the technology services
• Graduation in any field (mandatory)
• Post-Graduation in Business Management/Administration or Engineering (optional, not a must have)
• Deep knowledge of MS Office Tools – Including VBA
• Deep knowledge of MS Share Point
• Deep knowledge of coding, using SQL, MS Access, Java, C+ etc
• Basic knowledge of reporting tools (Tableau – Qlik- Power Bi)
Professional Skill Requirements
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership and management skills
What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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