High Tech

Business Transformation as-a-Service for High Tech

Embrace digital strategies, offerings, products and experiences with innovative operating models to increase revenue and gain a competitive advantage.

What is Business Transformation as-a-Service?

The Business Transformation as-a-Service practice is dedicated to helping partners and customers transform businesses from traditional models to subscription-based digital models. These digital models can embrace digital strategies, offers, products, and experiences using innovative operating models, frictionless transactional infrastructures, and new monetization models to gain competitive advantage.

Putting these practices in places can help to avoid the pressures of being disrupted while providing engaging experiences for customers that can meet their demands.

There are several solutions from Accenture’s High Tech industry that can align with your objectives for the market. Everything-as-a-Service, Device-as-a-Service, Hardware-as-a-Service and many more are deployed to help you compete in a subscription economy.

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What we think

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High Tech

The timing is right for Device-as-a-Service (DaaS)

The DaaS model is distinctly different from leasing, with opportunities for forward-thinking IT vendors.

As-a-Service

Making the pivot to as-a-Service experiences

Avoid costly mistakes and deliver higher customer experiences by rotating to as-a-Service models.

As-a-Service

Semiconductor growth through as-a-Service models

We answer “the why” behind semiconductor companies’ interest in moving to an as-a-Service model.

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Technology Orchestration

With epic technology disruptions across industries, customers are demanding more flexibility from their technology solutions, that are cost-effective. In response, high tech companies are exploring a shift from their traditional business model of selling products to one that enables customers to buy those products as a service. While enhancing customer experience, as-a-Service models are more flexible and scalable and help companies monetize data to drive innovation and growth. Learn how we can help you with your technology transformation to an as-a-Service model.

The XaaS Files podcast

Companies are learning the hard way that in order to stay resilient in this ever-changing high tech industry, they should embrace digital transformation models that may help find untapped revenue, gain a competitive advantage and create successful customer experiences.
This podcast shares interviews with innovative executives that have made the change to an as-a-Service operating model. These leaders share their experiences, knowledge and best practices that have helped them defeat the disruption.

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High Tech Perspectives blog

High Tech is a fast-paced, vastly innovating industry serving new solutions for consumers, network and enterprise companies. Our high tech leaders share their thoughts on the latest trends, tools and events impacting the industry in our High Tech Perspective blogs.

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High Tech Perspectives

A great employee experience fuels business success

Digital transformation isn’t considered a success without the inclusion of employee engagement. Read how to make their engagement, your success.

As a Service Models

Establishing high-fidelity signals with customers

Customers crave unique experiences at every interaction, but it takes high-fidelity signals and the right technology to satisfy those customers.

High Tech Perspectives

Partnering for cutting-edge sales expertise

Digital solutions are changing and you need to know there’s a need for front office partners to help differentiate your products and services.

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Our leaders

Kristen McClain

Managing Director – Strategy & Consulting

Joseph Francis

Managing Director – Digital Supply Chain Transformation

Kevin Dobbs

Managing Director – Accenture Consulting

Vikrant Viniak

Senior Managing Director – Accenture Strategy, Communications, Media and Technology

John Goble

Senior Manager – High Tech, North America

Lucia Lesar

Managing Director – Global Oracle CX Lead

Shanshan Wu

Managing Director – High Tech, Greater China

Related capabilities

Everything-as-a-Service

EaaS offers industries the ability to deliver products and services via the cloud instead of traditional models.

Revenue Acceleration

This component of aaS provides assets and tools for pricing, recognizing revenue, and sales infrastructure.

Device-as-a-Service

DaaS is a supply chain model that give customers more flexibility, and helps providers unlock new revenue streams.

Frequently asked questions

AAS or as a service is driving a shift towards subscription or software as a service business model as a new way to engage with your customers. Also called SaaS (software as a service) provides customers with more choices and it is easier to move toward this model than a more traditional business model of heavy upfront investment in software and hardware.

There are many benefits to a SaaS (software as a service) model such as: shifts from a CAPEX (capital expenses) to an OPEX (operating expenses), drive new consumption options, and a different customer relationship with providers, suppliers, or other vendors who support your business.

As consumers choices grow and change, businesses need to adopt new ways of meeting these customer demands. Some companies who don’t adapt to new business models may be outpaced by their competition and could eventually find themselves out of business.

Service industries are considered to be 75% more profitable than any other business unit because companies are under pressure to deliver higher levels of service at a lower cost. Companies are reporting service margins ranging from 25%-35% compared to a margin of only 10% for a new product.

Separate from both Sales or Support, the Customer Success function serves the role of helping the customer achieve the ROI of their investment post-sales. The Customer Success Manager (CSM) role typically has a "Responsible" role in Onboarding and Adoption, and a "Contributor" role in Renew and Expand.

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