Essent’s move to an agile business platform

Essent, the Netherlands’ largest energy company, supplies the gas, electricity, heat and energy services its clients need to sustain and grow their businesses.

While the company has a strong history of helping to grow communities in the Netherlands through the delivery of efficient, sustainable power, Essent is continuously looking for new ways to deliver added value to business clients. The company set out to establish and launch the Essent Business platform, a solution that could provide numerous potential benefits, including faster contract generation for business customers, simplified quote creation and better customer contact center support.

“The most important success factor in this project was actually the start of the project, where you agree on the scope you are going to deliver with the business. Other specific success factors which have helped determine the success of the project are the collaboration with the business. But the program management naturally also played an important role here.” Chief Information Officer for Essent.