Meet Our People

Caroline Franckx

Chief Strategy and Transformation Officer at Cliniques de l'Europe/Europa Ziekenhuizen and Member of the Accenture BeLux Alumni Board

Brussels, Belgium


"During my first interview with Accenture, I was asked not just what I wanted to do, but what I didn’t want to do."

What I do

As the daughter of two doctors, health care is written into my genes—but it wasn’t my first career choice.

I spent nine years at Accenture managing large IT and logistics projects, mainly within the beverage and health care industries, before a hospital project reignited my passion for health care. The project involved outsourcing the medical and pharmacy warehouse to a third-party and involved complex processes and IT interfaces, major transformation and lots of change management.

I used the knowledge I gained at Accenture to transfer to my current role. As a Chief Strategy and Transformation Officer, I work in a hospital where innovation is put at the center of everything, and I make sure our medical staff of around 300 specialists works each day with a focus on the patient, quality and innovation.

Learn more about Alumni Careers.

A day in my life

When I applied at Accenture, I knew I wanted to work for a big company and to learn about different roles in a variety of industries. During my first interview, I was asked not just what I wanted to do, but what I didn’t want to do. Although my first response was, “SAP projects and logistics,” the first training course I was sent on in 2005 was SAP materials management, focusing on purchasing and logistics! I made the best of it as a great learning experience, and I’ve had the same attitude to whatever pops up on my radar ever since.

In the hospital setting, patient care is no longer just about traditional care but rather an integrated care path from first-line to second- and third-line care services. Digital is an important pillar for making this happen; for example, online doctors are able to monitor disease at a distance, and we’re even seeing an AI impact, with the arrival of small robots.

I have thousands of good memories of Accenture: the brilliant people I worked with; the complex and interesting projects during which I developed skills I still use today; the "end-to-end" view and the ability to think globally and not in silos. I also really appreciated the culture and strong team spirit.

“The Alumni Network allows me to stay tuned to innovation, spot new opportunities and collaborate.”

My advice

Stay in touch. I’m convinced it’s crucial to stay connected with former colleagues, especially when you’ve worked with a company like Accenture, where innovation has always remained central. Working in the industry in a more operational mode, you can quickly become disconnected from the latest trends. The Accenture Alumni network gives us all the opportunity to stay tuned to innovation, spot new opportunities, collaborate and, of course, enjoy seeing each other again.

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