Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Technical Support Specialist provides customer care to Cast business customers through technical support and triage complex advanced technical issues. This role ensures incidents and requests are handled according to SLAs and that the team takes ownership of incidents requests through to resolution fulfillment. Senior Technical Support Specialist conducts proactive problem management identifies trends and resolves root causes. Strives to increase calls resolved at the first point of contact and provides guidance to team members on technical support issues, serving as an escalation point for complex, difficult technical support calls.
Great english communication skills ITIL Exeperience SQL Experience Able to understand different infrastructures
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