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INGENIERO SOPORTE DE APLICACION

Lugar de trabajo: NL - Monterrey

Regional Description: Mexico

Número de la posición: 00636999

APLICAR GUARDAR VACANTE

- Descripción de la posición

 
Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 Location: MTY
 
Job Description
 Technical Support Specialist provides customer care to Cast business customers through technical support and triage complex advanced technical issues. This role ensures incidents and requests are handled according to SLAs and that the team takes ownership of incidents requests through to resolution fulfillment. Senior Technical Support Specialist conducts proactive problem management identifies trends and resolves root causes. Strives to increase calls resolved at the first point of contact and provides guidance to team members on technical support issues, serving as an escalation point for complex, difficult technical support calls.
 
External Qualifications
 
Great english communication skills ITIL Exeperience SQL Experience Able to understand different infrastructures
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 Location: MTY
 
Job Description
 Technical Support Specialist provides customer care to Cast business customers through technical support and triage complex advanced technical issues. This role ensures incidents and requests are handled according to SLAs and that the team takes ownership of incidents requests through to resolution fulfillment. Senior Technical Support Specialist conducts proactive problem management identifies trends and resolves root causes. Strives to increase calls resolved at the first point of contact and provides guidance to team members on technical support issues, serving as an escalation point for complex, difficult technical support calls.
 
External Qualifications
 
Great english communication skills ITIL Exeperience SQL Experience Able to understand different infrastructures
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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