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Qorus*-Accenture Banking Innovation Awards Trends

febrero 21, 2022


In brief

The human face of banking innovation

"Banks need to understand every market in which they operate and what it takes to succeed. They’ll have to be willing to shape new business models, partner in unconventional ways, rediscover their purpose and humanity and commit to constant innovation"

— DAVID CORDERO, European Banking Lead – Accenture


award entries


institutions from 73 countries submitted their top innovations


innovators tuned in for the 18 November online ceremony

Purposeful relationships beyond the pandemic

Banks have worked hard to overcome customers’ nostalgia for the good old days and are partnering with them to create a new—and better—normal.

Listening to customers at scale

Banks are using technologies and solutions to help them listen and respond to customers with personalized service at scale.

Digital efficiencies with a human touch

Banks are developing creative strategies and tools to bring the human touch to relationships with customers when they want empathy and support.

Building a sustainable future

A key theme for banks is the need to support the shift towards a more sustainable world.

Qorus–Accenture Banking Innovation Awards 2021 Highlights

Frequently asked questions