Celebrating innovation in banking

Since 2013, the Efma-Accenture Banking Innovation Awards has helped drive innovation in the industry, encouraging financial institutions to develop disruptive strategies to propel banking into the future. The annual ceremony recognizes and showcases the best innovations. It is an unrivalled networking event, and an opportunity for banking executives to explore bold new thinking in the industry. The 2019 ceremony took place in Paris, France on Wednesday 16 October.

2019 award winners

Analytics & Artificial Intelligence

CaixaBank (Spain): Chatbot “Neo.” A personal customer service assistant available 24/7, supporting business processes in three different languages.

Phygital Distribution & Experience

Krungsri Bank (Thailand): Krungsri Digital Homeloan, which provides a better customer experience during the mortgage journey.

Digital Marketing & Communications

Banco Bradesco (Brazil): End-of-Year Firefly Campaign video promotes diversity and inclusion - the most-viewed commercial in YouTube Brazil’s history.

Social, Sustainable & Responsible Banking

BNP Paribas Corporate & Institutional Banking (United Kingdom): ClimateSeed, digital voluntary carbon-offsetting platform connecting organizations.

Neobanks & Specialized Players

illimity bank (Italy): illimity – The New Paradigm Bank uses best IT to provide new levels of service and efficiency for three underserved markets.

Workforce Experience

Alior Bank (Poland): Smartphonization – a mobile way of working. Employees’ safe smartphones with preinstalled apps facilitate digital transformation.

Offering Innovation

KEB Hana Bank (South Korea): Global Loyalty Network - payment hub linking major financial institutions, retailers and loyalty point operators.

Global Innovator

DBS Bank (Singapore): Institution-wide embrace of digitalization has led to embedding innovation throughout the bank.

View All

What we think

The Banking Innovation Awards trends analysis highlights how banks create win-win models by building trust and putting customers first.

Applied Customer Engagement is a proven approach to revitalizing contact center operations.

Learn how retail banks can grow with ecosystem-based offerings.

View All
Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter