Efma-Accenture Banking Innovation Awards
The Efma-Accenture Banking Innovation Awards showcase the most innovative banking projects from across the globe.
Since 2013, the Efma-Accenture Banking Innovation Awards has helped drive innovation in the industry, encouraging financial institutions to develop disruptive strategies to propel banking into the future. The annual ceremony recognizes and showcases the best innovations. It is an unrivalled networking event, and an opportunity for banking executives to explore bold new thinking in the industry. The 2019 ceremony took place in Paris, France on Wednesday 16 October.
CaixaBank (Spain): Chatbot “Neo.” A personal customer service assistant available 24/7, supporting business processes in three different languages.
Krungsri Bank (Thailand): Krungsri Digital Homeloan, which provides a better customer experience during the mortgage journey.
Banco Bradesco (Brazil): End-of-Year Firefly Campaign video promotes diversity and inclusion - the most-viewed commercial in YouTube Brazil’s history.
BNP Paribas Corporate & Institutional Banking (United Kingdom): ClimateSeed, digital voluntary carbon-offsetting platform connecting organizations.
illimity bank (Italy): illimity – The New Paradigm Bank uses best IT to provide new levels of service and efficiency for three underserved markets.
Alior Bank (Poland): Smartphonization – a mobile way of working. Employees’ safe smartphones with preinstalled apps facilitate digital transformation.
KEB Hana Bank (South Korea): Global Loyalty Network - payment hub linking major financial institutions, retailers and loyalty point operators.
DBS Bank (Singapore): Institution-wide embrace of digitalization has led to embedding innovation throughout the bank.
Applied Customer Engagement is a proven approach to revitalizing contact center operations.