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Senior Dynamics 365 Contact Center Consultant/Solution Lead (CCaaS, AI)
Bratislava
Job No. r00327552
Full-time - Hybrid
Descripción De La Posición
WHO WE ARE
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.
Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.
Ready to shape how global organizations design and experience digital customer service? Together with Microsoft and Avanade, we build the Digital Contact Center Platform (DCCP) – a cloud-based, AI‑enabled contact center solution built on Dynamics 365 and CCaaS. This platform is used in real client engagements, global demos, and flagship showcases.
We’re looking for a senior, hands-on Dynamics 365 Solution Lead who enjoys owning solutions end‑to‑end, influencing how platforms are used, and leading through expertise rather than hierarchy. This is not a people‑management-only role. You will lead by doing, shaping solutions that are seen by clients worldwide.
YOUR MISSION:
Own functional design and use cases for Dynamics 365 Contact Center & CCaaS
Translate business ideas into clear user stories, journeys, and demo scenarios
Lead collaboration between functional SMEs, architects, and developers
Own DCCP demo environments – from concept to client‑ready validation
Ensure solutions align with Microsoft best practices and reference architecture
Act as a trusted expert in client discussions, demos, and internal showcases
Drive delivery readiness, risks, dependencies, and continuous improvement
Why This Role Is Different (and Interesting)
You influence how the platform is presented globally, not just one project
You work with cutting‑edge Microsoft contact center & AI capabilities
You balance strategy, design, and hands‑on leadership
Your work is visible: clients, conferences, internal leadership
You shape reusable solutions, not one‑off implementations
Requisitos
WHO YOU ARE:
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5+ years of experience as a Dynamics 365 Functional Consultant or similar
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Bachelor’s or Master’s degree in IT or a related field
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English language proficiency at Upper intermediate (B2) or Advanced (C1)
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Strong understanding of Contact Center / Omnichannel / CCaaS concepts
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Ability to structure requirements into user stories and journeys
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Confidence in client-facing discussions and live demos
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Comfort working between business and technical teams
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Solid understanding of integrations, data flows, AI & automation (hands‑off technically)
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Experience with pre‑sales, demos, or reference solutions is a big plus
GET IN CONTACT:
Any questions? Then please send an email to your recruiter kristina.balazova@accenture.com .
We look forward to receiving your application!
#LI-DNI
WHAT’S IN IT FOR YOU?
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay starts from 2 800€ depending on your professional and personal qualifications in the required areas.
Flexibility:
• Flexible working arrangements (time & place of work)
Recognition:
• Guaranteed paid overtime or overtime vacation
• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Employee share purchase plan
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
• Contribution to special vision correction appliances
• Life and disability group insurance
• Sport vouchers for children’s sport activities and children camps
