Mobility Associate Canada Ops Support

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.  

Responsible for supporting and enabling critical Mobility processes by executing key operational tasks. This role ensures the smooth functioning of Mobility operations by managing reporting, insights, and operational controls while collaborating closely with the DL MU Lead. 

Key Responsibilities: 

• Execute essential operational tasks within the Case Management domain that are not covered by Immigration or Tax SMEs. 

• Oversee reporting and insights for the market unit, ensuring effective operational control and streamlined processes. 

• Support a broad range of Mobility processes, including but not limited to: 

• Cross Border Agreements 

• Batch process management for Travel Start/End Dates and Closure 

• Traveler registration and de-registration 

• Power of Attorney processing 

• Stealth support 

• Billing support (DL dependent) 

• Operational controls and reporting 

• Ensure compliance with internal policies and external regulatory requirements 

• Liaise with internal stakeholders to address process inefficiencies and recommend improvements 

• Provide support in escalations and issue resolution related to Mobility operations 

• Assist in the development and implementation of process automation initiatives 

• Ensure data accuracy and integrity across all Mobility-related reports and documentation 

• Conduct periodic audits to identify areas for process enhancement

#LI-LATAM