HR Employee Services Associate | Advanced English & Portuguese

Role Overview:

We are looking for a detail-oriented and proactive Employee Services Associate to join the HR Operations team. This role will provide administrative support and employee assistance throughout the full employee lifecycle, managing key processes such as hiring, leaves of absence, exits, certificates, performance, flexibility programs, and more. You will play a key role in ensuring accurate execution of HR processes, compliance with internal policies, and delivering a high-quality employee experience.

Responsabilities:

• Act as the first point of contact for HR-related topics for employees, managers, and HR Partners.

• Manage the entire employee lifecycle, including hiring, changes, leaves, exits, benefits, and certificates.

• Support local processes for Spain and Portugal, including coordination with official entities (e.g., Social Security, Employment Offices).

• Maintain accurate and up-to-date records in HR systems (Workday, SAP, ServiceNow), ensuring data integrity and consistency.

• Process structural and employment condition changes (e.g., remote work, reduced hours, special leaves).

• Issue employment certificates and support requests related to Flexibility Programs, LOA, Exit process, among others.

• Collaborate on audits, data analysis, report creation, and continuous improvement initiatives.

• Keep internal documentation and tools updated throughout process transitions.

Education and skills:

• University student or graduate in Human Resources, Business Administration or related fields.

• Previous experience in HR or administrative areas, customer service or shared services environments.

• Advanced Portuguese required (written and spoken).

• Proficient in Microsoft Office tools: Excel, Outlook, SharePoint.

• Familiarity with Workday, ServiceNow or SAP platforms is a plus.

• Strong organizational skills with attention to detail and focus on data quality.

What Will Make You Successful:

• Strong written and verbal communication skills, with an empathetic, assertive, and transparent approach.

• Proactive, customer-focused attitude, with the ability to resolve issues effectively.

• Comfortable working in dynamic and multicultural environments.

• High level of confidentiality and professionalism in handling sensitive information.

• Ability to work autonomously, with analytical thinking, organization, and results orientation.