Learning Operations Associate - Europe Support

Key Responsibilities Include:

· Accountable for establishing, developing, and maintaining customer relationships

· Translate high level requirements received into detailed training delivery plans for low-medium complexity programs

· Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules

· Work with lead on delivery strategy at a course level to ensure that it can be delivered within client parameters

· Prepare course delivery budgets and corresponding tuition rates and communicates to gain approval from customer

· Support their lead in the annual/quarterly delivery planning process

· Monitor the progress of the session setup and plan the logistics for the session

· Communicate, escalate, and resolve program, course, and training session issues (curriculum, financial, faculty, participant, logistics) with lead and client

· Develop deep understanding of the customer’s business objectives and expectations for the Program

· Provides session evaluation reports and recommendations for continuous improvements after sessions are completed

Other Responsibilities include:

· Contribute to the overall leadership and vitality of the Delivery organization

· Foster use of best practices and encourage Delivery team innovations

· Liaison with other teams outside of Delivery as needed