- Descripción de la posición
.02 18 2019 Problem Management aims to manage the lifecycle of IT Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. The Problem Coordinator will work to ensure that the root cause of service interruptions is found in a timely manner and actions are taken to prevent reoccurrences. The overall Problem Management process begins with the identification of a problem due to a service interruption and continues through problem logging, classification, tracking, problem analysis, establishment of a Known Error, and problem resolution. Some of the responsibilities of the Problem Coordinator are Ensuring effectiveness and quality of Problem Management process. Identifying, assigning, and agreeing timelines for o Investigation of Problems o Error identification o Resolution o Risks related to Problems Tracking all the Problems from recording till closure.