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Senior Manager, Life Sciences Commercial/CRM Omnichannel

multiple locations +view all Job No. r00210832 Full-time

Job Description

We Are: 

Accenture Life Sciences Commercial.  

We work together, innovating to bring insights, design thinking, and human ingenuity to enable commercial success for our clients. 

Our capabilities are designed to help our clients commercialize differently, in order to better capitalize on the advancements the industry has made through new science.  We acknowledge that scientific innovation is not enough, as private sector pressures, regulatory & policy reform, the customer engagement model, and consumerism are driving change.  In order to enable commercial success, we partner with our clients do drive foundational change by aligning evidence and economics to outcomes, bringing outcomes to life through experience, modernizing launch & competitive strategies, reimagining the digitized customer model, reinventing end to end marketing, applying intelligence to commercial models, and rewiring operations & capabilities.    

One of the key pillars of Life Sciences is our work in the CRM and omnichannel space – helping pharma and biopharma companies maximize the effectiveness of their omnichannel model. We focus on working with clients to help them think about omnichannel strategies across personal and non-personal promotions, and how they should be thinking about the necessary decision they need to make about whether to move forward with Salesforce or Veeva as their CRM technology of choice.  We do this through functional and process design work, innovation and strategy workshops, and change management and training discussions and assessments. 

You Are: 

A Life Sciences omnichannel guru with years of experience in the Life Sciences industry focused on commercial omnichannel technologies and strategies. Your expertise? Working hand in hand with clients in a fast paced global environment to understand business needs, create comprehensive strategies and documentation, and lead large teams through technology implementations, as well as shorter strategic sprints.

The Work: 

  • Advise clients on CRM best practices, use cases, “day in the life” and pros and cons of respective solutions 

  • Head up large global teams to deliver CRM / omnichannel strategy, readiness, technology roll outs and operations to Life Sciences clients 

  • Develop omnichannel and CRM assets, including whitepapers, POVs, and thought capital pieces for publication at least once a quarter 

  • Bring therapeutic area expertise to omnichannel projects 

  • Lead project delivery to make sure clients are positioned for long-term success with practical road maps for carrying out strategy, managing change, redesigning process, deploying technologies, and taking remedial steps 

  • Work with ecosystem partners to develop the best strategy and approach for a client

  • Build relationships with clients to sustain Accenture’s profile as a long-term trusted advisor and partner 

  • Develop the next generation of omnichannel technology practitioners at Accenture, including building skillsets and capabilities and leading community building efforts 

  • Deliver over $8 million in high value consulting sales every year in this space 


Here’s What You Need: 

  • Minimum 10 years of pharmaceutical/life sciences experience and expertise, specifically focused in commercial, CRM technology (Veeva/Salesforce) and omnichannel

  • Minimum 5 years of experience working in a consulting firm, supporting omnichannel programs for pharmaceutical/bio-pharmaceutical.

  • Minimum 5 years of deep cross-functional Life Sciences commercial knowledge (across commercial marketing, patient services, market access, sales)

  • Minimum 5 years of experience with process and functional design, and change management

  • Minimum 3 years of experience leading and drafting responses to proposals, and negotiating deals.

  • Bachelor’s degree


Bonus Points if You Have: 

  • Deep expertise in other omnichannel technologies

  • Specific pharmaceutical therapeutic area expertise

  • Deep experience presenting complex thought leadership to large audiences

  • Design thinking skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                          $131,100 to $287,400

Colorado                                           $131,100 to $248,300

New York                                          $121,400 to $287,400

Washington                                      $139,600 to $264,400


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


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