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Field Consultant – Automotive (Aftersales)

Sede annuncio: Milano, Roma

Regional Description: Italy

Codice annuncio: 00703554

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- Descrizione profilo

Why Accenture? To discover the energy and commitment we devote to our customers by transforming their working method with the most advanced technologies. At Accenture, you'll grow as a member of an international network. Each day, you’ll make a difference using whatever makes you unique.


Field Consultant – Automotive (Aftersales)


Your challenges

  • Managing relationships with the Italian sales network of one of the world’s most prestigious car manufacturers, you will handle the after-sales qualitative and quantitative results management and monitoring.
  • You will define and implement after-sales activities/processes (including accessories and spare parts sales) ensuring the application of the parent company guidelines for the dealers operating in your area.
  • Designing and ensuring the regional CRM and Marketing management.
  • Periodically checking the project’s progress according to the plan, highlighting critical aspects and opportunities.

Innovation starts with the foundations of systems. At Accenture you will be the one to redesign them. You'll transform the infrastructure and processes to drive big companies into the future. Express your value by focusing on our customer’s complex architectures as our consultants did for OnePayroll.

Why we would choose you? If these goals reflect your ambitions, you have the chance to stand out and face new positive challenges. There are some requirements for you to be successful and make a significant contribution:

  • You have a degree and at least five years of experience in Consulting, Coaching, Advising Dealer's Sales and After-Sales processes – ideally in the Automotive sector.
  • You've managed complex projects and resources
  • You have an excellent knowledge of the main Customer Satisfaction Management activities and its related Key Drivers.
  • The car market holds no secrets for you
  • You can analyse key performance and process indicators and write action plans
  • You express yourself in English well
  • You are familiar with the Office software package
  • You like to drive your car and you don't have problems travelling for business to meet dealers in the region
  • You are proactive, can handle critical situations and communicate at all levels, including top management
  • You know of no problems, just challenges that require suitable solutions
Are you determined to face and beat off the challenges this role brings even if you don't have all the required qualifications? Apply and tell us how you can make a difference.

Find out how best to prepare for our selection process and discover what is  important to us:

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Accenture is an equal opportunities employer.

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