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Fjord, part of Accenture Interactive, is a design and innovation consultancy that reimagines people’s relationships with the digital and physical world around them. We use the power of design to create services people love. By combining a human-centered approach with robust methodology, we work with some of the world’s leading businesses to make complex systems simple and elegant. Founded in 2001, Fjord has a diverse team of 1,000 design and innovation experts in 26 studios, including Atlanta, Austin, Berlin, Chicago, Copenhagen, Dubai, Dublin, Helsinki, Hong Kong, Istanbul, London, Los Angeles, Madrid, Melbourne, Milan, New York, Paris, San Francisco, São Paulo, Seattle, Singapore, Stockholm, Sydney, Toronto, Washington, D.C. and Zurich. For more information visit or follow us on Twitter @fjord.  
At Fjord, strong Program Management is how our teams translate big ideas to real-world impact. Program Managers at Fjord aren’t just Gantt charts and spreadsheets; They’re strategic problem solvers who know what it takes to run uncommon design teams. They partner with Design Leads to lead talented teams through meaningful projects, and can find the balance between design process requirements, client goals and studio objectives.
As a Senior Program Manager, you are responsible for handling the project ecosystem on complex design programs, for proactive collaboration with Design Leads to ensure effective delivery and high quality design work, and for helping to develop the Program Management craft at Fjord. This is your chance to finally work in a Studio that actually gets that good Program Management is invaluable, and knows that when it comes to doing great work, people matter more than numbers and lists. You’ll be part of a brilliant team that does great work and brings real innovation to clients across the globe!

This is your chance to finally work in a Studio that actually gets that good Program Management is invaluable, with a team who knows that people matter more than numbers and lists when it comes to making good work happen, and it all just happens to be with a brilliant team that does great work and brings real innovation to clients across the globe.
Don’t just follow the rules. Set them.
  • Play a leadership role on strategic client programs, partnering with Senior Design Leads to manage cross-functional teams of designers, developers, motion graphics artists, QA, and other internal staff to grow key accounts
  • Proactive teamwork between business functions and accounts to ensure minimal risk, maximum profitability and efficiency of project deliveries
  • Nurture and manage relationships with new and existing clients; engage in regular communications to ensure clear understanding of customer needs and requirements.
  • Coordinate project tracking and management with Fjord & account PMO teams to maintain continuity across Accenture and studio.
  • Work with account teams and internal teams to maintain continuity across Accenture and the studio; assume responsibility for project budget tracking and profitability.
  • Build the business through selling in Program Management as key enabler to project delivery and success.
  • Handle the project governance across projects within key accounts and business groups
  • Ensure resource allocation in conjunction with the resource manager across projects and accounts.
Contribute actively to the Program Management discipline within the studio through mentorship, knowledge sharing, and community building activities.

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What makes the difference
  • Advanced Program Management expertise, as a discipline and a practice
  • Understanding of design process and significant experience running complex design projects
  • Ability to navigate ambiguity and complex environments comfortably
  • A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
  • Strong leadership and excellent communication skills, with the ability to work effectively with and manage a wide variety of professional staff
  • A high level of attention to detail with excellent organizational skills
  • A natural skill to engage with people at a deep level whether observing or interviewing customers or working with fellow team members and clients
  • Experience in growing and mentoring a very dynamic team
  • Experience in presenting to and interacting with senior management of client organizations
  • Ability to cost estimate large range of project types, and to track and meet budgets
  • Demonstrable skills and experience in mediation, negotiation, presentation, and conflict resolution
  • A strategic perspective on the variety of work that we do
  • A passion for representing the human perspective in design and skills in bringing this passion to life for the team
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Professional, flexible, and able to succeed in a rapidly changing environment
  • Strong organizational and time management skills
  • Able to communicate in a clear, consistent, and transparent manner
  • Passionate and enthusiastic about excellence and attention to detail
Best People, Best Training & Best Work: start your adventure at the top
Discover how your ideas and creativity can come to life in a young, friendly, dynamic and supportive environment. Guided by excellent leaders within a structured and customized training framework, you will rapidly build your own professional career. You will manage complex and challenging projects within an international environment by actively contributing to cutting-edge technology and the creation of a genuine digital devolution. When there are no limits to passion, there is no limit to innovation.
A world of opportunities
We provide professional and technological services across more than 40 industries and in all business areas. Approximately 425,000 experts in over 120 countries enable us to furnish a wide range of end-to-end services and solutions integrating strategy, consulting, digital, technology and operations for 94 of the FORTUNE® Global 100 and around 80% of the FORTUNE® Global 500, as well as governments around the world.
Inclusion & Diversity
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
For further information, visit our website:
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Accenture is an equal opportunities employer.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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