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Oracle Cloud Customer Experience Lead – Senior Manager

Sede annuncio: Milano

Regional Description: Italy

Codice annuncio: 00613367

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Accenture Technology designs and creates remarkable application solutions on a global scale, amazing the world and revolutionizing the way people work, live and conduct business. Become an Accenture Technology professional and create custom applications that generate value for our clients by also making the most of our partnership with SAP, Oracle, Microsoft, Salesforce, Cisco, IBM and HP.
Imagine genuine innovation, the applied one.
Oracle Cloud Customer Experience Lead - Senior Manager
Don’t just follow the rules. Set them.

We are looking for candidates with the ability to bridge stakeholders discussion across Customer Experience (CX) functions – Social Relationship Management, Marketing, Ecommerce, Sales, Pricing, Quoting, Customer Service, Field Service, Customer Data Management across multiple industries and with an international and consultancy background.
Candidates should have a background in Front office business Customer Experience transformation and the use of Technology as a catalyst for business change.
As a Senior Manager in our Oracle Business Group, you’ll be:
  • Proactively originating (lead and guide a client to make a decision for Accenture, shape the solution, and sell it) and oversee delivery to meet client expectations
  • Supporting business development opportunities to bring innovative technology solutions and ways of working to clients
  • Leading teams that are delivering enterprise-wide CX transformation programs
  • Helping clients define their journey to cloud by defining CX road maps and solutions
  • Build and sustain trusted ad visor relationship with clients, and shape our clients’ business/ IT agenda
  • Solving key business problems and challenges by enabling business transformation, and charting a journey from the current state to a “to-be” enterprise environment
  • Advising organizations on how to pivot to the “New Oracle IT”, enabling flexibility and adaptability within our client organizations through Agile and Multi-Speed IT
  • Leading Assessment and Design efforts to propose new CX and process improvement recommendations across different industries ( Telco, Resources, Consumer Goods, Retail, Life Sciences, Auto/ Industrial, Travel, etc.)
  • Leading Cloud based CX Transformation projects
  • Applying leading practices around process, organization and technology design across core CX areas
  • Responsible for performance, cost, scope, schedule, quality, and overall revenue and profit objectives of the project team
  • Developing your deep skills as a Technology Consulting practitioner to ensure market and client relevance
  • Mentoring practice team members and leading practice growth initiatives 
What makes the difference
  • Minimum experience of 1 hands on engagement experience with Oracle Cloud CX modules or with similar platforms
  • Minimum 6 years’ experience with Project management skills
  • Minimum of three implementations / deployments functional experience with Oracle CX or with similar platforms
  • Minimum of manage 3 business development/sales pursuits related to Oracle CX
  • Minimum 5 years’ consulting experience for 5+ years client-facing consulting experience with Products (Life Sciences, Retail, CG&S, Industrial) , CMT (telco and media) or Resources (Utilities, Energy) clients
  • Minimum having experience in leading CX-related business case/strategy efforts to scope and deploy CX functionality, including ability to estimate effort and create proposals 
Preferred Skills
  • MS Office (Excel, Powerpoint, Word)
  • Sales or business development experience in Oracle technologies
  • Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Engagement Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud
  • Customer Relationship Management (CRM), Customer Experience (CX), Digital Marketing, eCommerce, or User Experience
Professional Skills: 
  • Excellent client-facing skills in partnering to scope and assess client needs
  • Excellent verbal and written communication skills 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Best People, Best Training & Best Work: start your adventure at the top
Find out how to bring your ideas and creativity to life in a young, creative, friendly and dynamic environment. Structured and customized training is designed to help you build your own firmly grounded professional career by developing both technical and management skills.
Become part of a global network renowned for the quality of its people and services, manage complex and challenging projects, and test emerging technologies.
When there are no limits to passion, there is no limit to innovation.
Inclusion & Diversity
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
For further information, visit our website:
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Accenture is an equal opportunities employer.

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