Founded in 2001, Fjord is a service design consultancy, part of Accenture Interactive since 2013. We design creative, effective, and desirable digital solutions that help people around the world. We work with the world's leading businesses to make complex systems simple and elegant with the power of creative design. To learn more, please visit www.fjordnet.com.
Service & Interaction Design @ Fjord
Interaction Designers at Fjord Milan are expected to work with project teams in defining, and designing service solutions that take in considerations not only the digital aspects of the service, but the whole relationship between customers and services.
Interaction designers should be able to come up with creative solutions to problems that evaluate and assess the user, business and technical goals and needs. They must be able to clearly communicate their solutions, usually in the form of models, wireframes, documentation, or prototypes. The interaction designer is not only expected to work on digital interfaces, as instead design for the interaction between customer and service throughout the whole experience, across channels, and at different touchpoints.
We don’t measure seniority in terms of years of experience, we are more interested in a solid experience with global brands and organisations, ideally matured in an international environment, the ability to present ideas and concepts in a clear, articulated and structured way, at all levels. Experience leading cross-functional teams a plus.
This position reports to the Italy Design Director with support from the office Design Leads.
Apply conceptual thinking to create world-class digital services across multiple platforms, bringing together user needs, business goals and technical realities
Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases
Translate concepts into designs that illustrate simplicity despite system complexity
Create instant tangibility for the Fjord team and the client through storytelling and rapid prototyping methods
Define the User Interface Design through information architecture, wireframes and user flows and validate it through usability testing
Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers
Collaborate effectively with remote team members, including designers, researchers engineering, product management, marketing and others.
Ideally 5+ years experience of user interface design with consumer and b2b applications on multiple channels
Extensive knowledge and experience with driving and applying user-centered design processes
Proficient in a variety of methods to convey ideas and concepts
Have a strategic perspective on the variety of work that we do
Have a natural skill to engage with people at a deep level
Strong influencing, negotiation and communication skills
A curious mind, with passion for design and people
Takes ownership and responsibility for their work
Responds professionally to feedback
A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
Professional, flexible, and able to succeed in a rapidly changing environment
Passionate and enthusiastic about excellence and attention to detail
Seeks out opportunities for self-development and continuing education
Develops and maintains open honest and trusting relationships
Goes above and beyond prescribed duties as and when required
Fluent in English. Other languages a plus
A willingness to travel overseas.
Best People, Best Training & Best Work: start your adventure at the top
Find out how your ideas and creativity can come to life in a young, friendly, dynamic and supportive environment. Under the guidance of highly skilled leaders within a structured and customized training framework, you will rapidly build your own professional career, in terms of technical and management skills. You will manage complex and challenging projects in an international setting, testing emerging technologies and defining the rules of innovation. When there are no limits to passion, there is no limit to innovation.
A world of opportunities
We provide professional and technological services across more than 40 industries and in all business areas. Approximately 435,000 experts in over 120 countries enable us to furnish a wide range of end-to-end services and solutions integrating strategy, consulting, digital, technology and operations for 94 of the FORTUNE® Global 100 and around 80% of the FORTUNE® Global 500, as well as governments around the world.
Inclusion & Diversity
Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.
We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.
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How Accenture protects your personal data.
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For job seekers from Malaysia:
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For job seekers from other countries:
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