Corporate Mobility Senior Analyst

Job Summary:

This role delivers end-to-end immigration support for inbound travelers, providing a seamless and compliant mobility experience from advisory through case closure. The role acts as the primary point of contact for travelers, managing visa assessments, processing, documentation, and vendor coordination while proactively resolving issues and maintaining accurate records in the People Mobility Gateway. Close collaboration with internal teams and external partners is essential to ensure timely case progression and compliance with immigration requirements.

Below outlined Roles and Responsibilities

• Hold in depth understanding of immigration requirements for a particular market or country, creating a holistic and seamless immigration experience for the traveler.
• Manage all inbound immigration-specific tasks e.g. visa type assessment & determination, visa processing, instructions provision, etc.
• Key POC for all immigration queries and case-specific issue management.
• Responsible for maintaining accurate and up-to-date notes on the system (People Mobility Gateway tool) for all immigration matters.
• Review employee’s visa/work authorization documentation/requirements and initiate required visa actions; update PMG as required.
• Liaise directly with immigration vendors to progress visa applications and other immigration-related requirements.

KEY RESPONSIBILITIES:

•  Responsible for customer support during E2E customer journey
• Perform initial review of travel plan and trigger required workflows
•   Proactively unblock issues through early identification and connecting with relevant stakeholders
•   Actively manage the progress of cases and engage with relevant SMEs to ensure the case is progressed in a timely manner
• Act as main POC to traveler, providing support and answering questions as required
• First point of escalation for all issues associated with the traveler’s case
•   Liaise with other colleagues and market units lead as required to resolve issues
• Hold briefing calls with the traveler to provide guidance, answer questions and communicate provisions
• Trigger 3rd party services as required
• Engage with other business functions as required to progress cases and support employees including but not limited to HR, Payroll, and Finance
•    Communicate change of traveler circumstances to other stakeholders as required
•   Work with projects assigned by DL MU Lead to provide upfront guidance in advisory stage (using Mobility tools & connecting with other stakeholders).
•    Support DL MU Lead and MU lead with case specific follow-ups, escalations, and audits