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Service Delivery Manager (all genders)
Hamburg
Job No. r00251295
Full-time
Jobbeschreibung
Your personality and individuality make the difference. As part of the Accenture team, we increase the business performance of our clients and show them the way into the digital age. This is also the case in the Technology division, where we shape the technologies of tomorrow and accelerate digital change. And this is where you provide fresh insights in the area of Service Delivery and Vendor Management.
How you’ll make an impact:
Operational Oversight and Escalation Management:
- Respond to user/client escalations and engage functional escalation teams as needed.
- Ensure smooth operations through proactive problem-solving and process optimization.
Vendor Management and Solution Delivery:
- Lead discussions with vendors on cost optimization and delivering value to the client.
- Act as a bridge between the client and vendors to address concerns and provide effective solutions.
Documentation and Compliance:
- Maintain accurate records of processes and equipment.
- Manage vendor tickets, backlog, and ensure adherence to SLAs with a focus on continuous improvement.
Client and Relationship Management:
- Serve as the local point of contact for the client, representing Accenture Services.
- Build and maintain strong relationships with stakeholders, including Clients, Vendors and business users.
- Regularly engage with senior client representatives to manage expectations, especially during critical incidents.
Qualifikationen
Skills that make your work successful:
- Bachelor`s degree with an emphasis on the area of IT or comparable professional education
- Organizational and planning skills, combined with the ability to react flexibly to changing conditions
- Strong analytical, presentation, communication (written and oral), interpersonal, negotiation, and influencing skills in English - German desirable
- Longer term experience in IT Service Delivery and Vendor Management
- Ability to lead and built teams, strong presentation skills
- An ITIL certification
- A foundational Cloud certification will be advantageous
What we offer
- Flexible working model, including working from different locations & home office.
- Access to a worldwide network of experts & creatives in consulting and communication.
- Personal mentoring, on-the-job training & extra personal training budget to spend.
- Extensive career opportunities on projects with renowned brands and global players.
- A diverse, inclusive & human-centered work culture.
The Accenture culture: Here, YOU are the catalyst for change
Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.
Contact us
Any question? Please write to us - recruiting_germany@accenture.com.
We look forward to meeting you!
