Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in troubleshooting activities, working diligently to maintain system integrity and enhance user experience, while also documenting your findings and solutions for future reference.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Must To Have: Radiant
- Good To Have Skills: Experience with system integration and data migration.
- Strong analytical skills to troubleshoot and resolve complex software issues.
- Familiarity with database management and query optimization.
- Experience in developing and maintaining documentation for system processes.

Additional Information:
- The candidate should have minimum 5 years of experience in EPIC Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.