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In brief

It’s more than “just business.” Make it personal.

Net Better Off


Leaders can unlock up to 5x more human potential by better managing people’s everyday work experiences.

When we speak about inclusion and belonging in the workplace

Leaders leave people Net Better Off by being curious about their unique situations and the external forces (such as economic inequality, racism and environmental disasters) that shape their work lives.

The ten everyday levers


making people feel that they have the autonomy to support their advancement.


engaging workers with relevant information when needed and delivering with empathy and transparency.


holding leaders accountable for welcoming, progressing and valuing the contributions of all people at all levels.


valuing and rewarding behaviors that drive positive customer experience.


Building out a successful people strategy

About the research

Blair Taylor

Managing Director – Talent & Organization, Inclusion, Diversity & Equity, North America Lead

Ella Bell Smith

Professor of Management – The Tuck School of Business, Dartmouth College

Ella Bell Smith is a professor of business administration at Tuck and works in the field of organizational behavior.


Get the essentials

1 minute read

Belonging looks different across industries

Belonging is relatively low for all workers, specifically those in the Healthcare and Retail industries.

1 minute read

Customers want to be Net Better Off

When it comes to fostering a sense of belonging, leaders are responsible for making sure their people are Net Better Off (NBO).

1 minute read

Belonging is about everyone’s experience

There is no one-size-fits-all approach to creating a sense of belonging in the organization.