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Customer Service Associate - Life Insurance

TX - San Antonio Job No. r00203832 Full-time - Hybrid

Job Description

Customer Service Associate - Life Insurance

San Antonio Babcock (Location is Non-Negotiable)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. 

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

The Customer Service Associate - Life Insurance will provide call center functional and/or technical support for an insurance client.


Key Responsibilities

  • Handles customer service inquiries via telephone and/or email and performs a variety of complex clerical and administrative support functions that require knowledge and understanding of Group Insurance policies for Life Insurance

  • Will support the resolution of customer problems, incidents, issues, requests, and queries

  • Liaise with other support teams, or product teams as required, to resolve requests/issues in a timely manner

  • Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents

  • Manages incoming telephone calls, emails, and or faxes for Voluntary Benefits

  • Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency

  • Able to learn and be proficient with client's incident management and knowledge management tools, client information systems, and service desk procedures

  • Demonstrates understanding of the customer's business needs as trained and maintains high customer satisfaction ratings

  • May perform follow-up on incidents with customers to ensure customer satisfaction

  • May support reporting functions providing end-of-day status, data for weekly status reports, etc.

Job Requirements

  • Current schedule will fall between the hours of 10:00 a.m. to 7:00 p.m. Central Time

Qualifications

Basic Qualifications

  • Minimum of 1-year experience in a Customer Service/Call Center Environment

  • Minimum of 6 months experience in a Windows environment, toggling through multiple systems and platforms

Preferred Qualifications

  • Inbound Call Center/Customer Service experience

  • Experience in the insurance and/or medical industry, interpreting and applying member contracts and benefits

  • MS Office experience to include Internet Explorer, Outlook, Excel and Word

  • Excellent written and verbal communication skills in English (bilingual in the Spanish language a plus)

Professional Skills

  • Strong customer service skills

  • Ability to function effectively as a team member

  • Strong organizational skills

  • Strong written and verbal communication skills

  • Ability to appropriately communicate with all levels of customers

  • Maturity in dealing with sensitive and confidential matters

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Hourly Salary Range

California                                          $19.33 to $31.15

Colorado                                           $19.33 to $26.88

New York                                          $17.88 to $31.15

Washington                                      $20.58 to $28.65

 

What We Believe

 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

 

Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.

 

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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