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Customer Success Management Senior Analyst

multiple locations +view all Job No. r00192349 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

As Customer Success Management Senior Analyst you will have a multifaceted role which includes the responsibilities of a Customer Success Manager and a Technical Specialist.  Your primary focus will be on ensuring customer satisfaction, driving business growth, and providing pre-sales technical assessments for Microsoft solutions. You will collaborate closely with cross-functional teams and stakeholders to deliver exceptional value to our customers.

Key Responsibilities:

  • Design and Implement Solutions: Develop security and AI solutions using Microsoft Azure and M365, focusing on Azure Security Center, Azure AI, and M365 security solutions like Microsoft Defender for Office 365. 

  • Client Engagement and Consultation: Understand client needs, provide expert Azure and M365 solution guidance, and align technical solutions with their business objectives. 

  • Project Leadership: Manage and lead projects, ensuring standards and deadlines are met, and coordinate with cross-functional teams for integration of solutions. 

  • Training and Education: Conduct training sessions on Azure and M365 for clients and internal teams, and stay updated with industry trends. 

  • Compliance and Advocacy: Ensure solutions comply with industry standards and regulatory requirements, and advocate for best security or AI practices. 

  • Customer Relationship Management: Serve as the primary contact for high-value customers, understanding and tailoring solutions to their specific goals and challenges. 

  • Technical Support and Communication: Provide clear, concise technical support and guidance across various communication channels, and assist with Microsoft solution licensing and features. 

  • Strategic Planning: Develop and execute strategic account plans for customers, focusing on objectives and success criteria. 

  • Collaboration and Business Development: Collaborate with internal teams for customer support, and identify opportunities for upselling or cross-selling based on customer needs. 


Basic Qualifications:

  • 2 years of experience in cybersecurity and/or 1 year experience in AI technologies, specifically in the context of Microsoft platforms

  • 2 years of experience in Sales, Customer Service or Account Management

  • Certification in Cybersecurity and/or Microsoft certification

Preferred Qualifications:

  • Bachelor's degree in a related field or equivalent technical experience

  • In-depth technical expertise in Microsoft solutions, including Azure, Office 365, Windows Server, SQL Server, and Dynamics 365, M365 Defender for Cloud

  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner

  • Strong problem-solving and troubleshooting abilities

  • Familiarity with CRM systems and issue tracking tools

  • Customer-focused mindset with a commitment to providing exceptional service

  • Ability to collaborate effectively with cross-functional teams and stakeholders

  • Proven ability to meet or exceed defined performance metrics


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in  California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. 

Role Location                                    Annual Salary Range

California                                          $58,600 to $133,000

Colorado                                           $58,600 to $114,900

New York                                          $54,300 to $133,000

Washington                                      $62,400 to $122,400


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


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