Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Job Description

As a Customer Support Agent, you will act as a skilled problem solver and excellent communicator, who can listen carefully to a customer’s questions, assess their needs, and use the provided tools and resources to address and resolve customer concerns. 

Day-to-day responsibilities may include, but are not limited to:  

  • Service our client’s customers by providing phone support for issues

  • Resolve device issues

  • Use troubleshooting techniques and provide clear concise information

  • Help drive sales by offering products and services that will improve the customer’s experience

  • Review account information and answer questions about billing or services

Location

This role is currently authorized to work from home.  As such, the Customer Support Agent will need to meet all the home office requirements.  Relocation assistance is not provided. 

Home Office Requirements:  

  • Internet Service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum

  • Wireless connections, satellite, or DSL are not acceptable

  • Workspace with limited distractions and minimal background noise

  • Workspace with adequate heating and lighting

Hours & Shifts

The role requires ability to work 5 out of 7 days a week, including evenings, weekends and holidays.  You will work an 8-hour shift between the hours of 8:00 AM to 9:00 PM EST.  Candidates will need to bring a degree of flexibility regarding shift requirements.

Training

Individuals are provided paid training. 



Qualifications

Basic Qualifications

  • High School Diploma or GED Equivalent

  • Minimum of 6 months experience in customer service

Preferred Skills

  • Bachelor’s degree

  • 1 year Customer Service or inbound call center support

  • Experience resolving customer issues, billing, and/or handling product questions

  • Interest in learning new technologies

  • Experience promoting and/or selling products and services

Professional Skills

  • Excellent communication (verbal and written), facilitation, and interpersonal skills

  • Passion for ensuring a world class user support experience

  • Quicker learner and adaptable to learn new processes, concepts, and skills

  • Excellent organizational and time management skills

  • Strong attention to detail, results-oriented, self-directed, and inquisitive

  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the expected starting pay for this role is  19.00 per hour and information on benefits is here .



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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