Job Description

SW/App/Cloud Tech Support Manager (Accenture LLP; Florham Park, NJ): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Florham Park, NJ, and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the business and functional requirements and design the solution in accordance with application management best practices. Clearly articulate the pros and cons of technology choices and solution design decisions and construct and present rational options to clients and prospective clients on the options they have.
  • Drive incident, issue and outage management, investigation, and restoration and operate IT production services according to Service Level Agreements (SLAs).
  • Define release schedule, track, and project manage end to end release activities from requirement to deployment to the production environments by using the applicable SDLC processes.
  • Monitor system and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
  • Identify inefficient business processes and propose better technical solutions and strategic functionalities and tool implementation to solve key business challenges and improve efficiency and drive digitization and automation. Build strategic IT roadmap that aligns with business goals.
  • Identify technical efficiencies across the application platform and drive implementation of continual service improvements.
  • Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team with tangible benefits for the business.
  • Act independently to determine methods and procedures on new assignments and adhere to strategic direction set by senior management.
  • Manage, guide and coach the team members to operate independently, efficiently, and accurately to solve complex business problems and drive tool development and implementation with minimal to no issues.
  • Make decisions that impact the team through regular consultation with senior management.
  • Build and manage long term strategic relationships at business unit leadership level by leveraging good customer influence and negotiation skills.
  • Prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, and listening actively.



Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of experience in the IT consulting industry. In lieu of a bachelor’s degree, employer will accept 2 additional years of experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

  • Leading architectural design, development, deployment, and technical quality of service delivery systems tooling solutions;
  • Leading a team of two or more consultants and managing their performance in the project and growth within the organization;  
  • Validating and evaluating system architecture to align with technical design specifications;
  • Gathering business requirements for ServiceNow application;
  • ServiceNow platform including AIOps, Chatbots, ITSM, CMDB, ITBM, and Foundation;
  • Integrating cross-technology systems using REST, SOAP, JDBC connections for Cloud technologies related to ServiceNow, AWS, Azure, and Google Cloud;
  • Utilizing ITIL, Devops, and Agile frameworks;
  • Utilizing JavaScript, AngularJS, HTML, CSS, Jelly, and Low-Code/No-Code;
  • Agile Project management and using project management tools, including Microsoft Project, Jira, ServiceNow Project, IT Quality process, and policies in a validated environment; and
  • Collaborating effectively with account teams, client IT teams, and business process teams during pursuit and entire SDLC process for application implementation.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the ‘APPLY’ button.



COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Rewards & Benefits

With Accenture's Total Rewards, you are empowered to be your best—for the business, for your family, and for yourself.

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All