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Federal - User Experience Manager

VA - Arlington Job No. r00017958

Job Description

We Are:
Accenture Federal Studio is where government visionaries come to reimagine bold new strategies and services that simplify government, build trust, and move missions. Operating from the nation’s capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We are inherently a learning organization, staying sharp by providing abundant training and on-going opportunities for development. Are you ready to learn and grow in a career while making a difference? 

Our Federal Studio (Studio) consists of 150+ designers, developers, data scientists and creatives who collaborate to help agencies implement transformative change and sustainable improvements across complex programs serving diverse audiences. The Studio brings together marketing and creative services, design, technology, and data into one collaborative environment to work with federal agencies to reimagine and prototype their future. We are proud that the Studio’s design capability is the federal extension of Accenture Song, with reach back to Accenture’s 30+ global studios.

You Are:
A creative problem solver and digital product designer, skilled in the team sport of crafting solutions that are smart, simple and lovable. Can you connect with research-driven insights and create good outcomes that put people, their needs and experiential barriers at the heart? Can you operate with empathy people affected by your work? How about the clients, strategists and developers you’ll be partnering with? If you are passionate about creating the connective fabric that ties our services to the solutions we provide for clients, then this is the job for you. 

The Work:

  • Lead design teams for a variety of projects within integrated, cross-functional teams under the guidance of the Design Directors 

  • Mentor design team members and encouraging their growth and creative development, applying Human Centered Design principles.  

  • Identify new tools and processes to help evolve the capabilities of the team

  • Provide feedback on design team for yearly reviews and finding opportunities for their creative development and improvement of technical capabilities

  • Lead integration of the design team’s process seamlessly within agile environments and teams for co-design, collaboration, and shared ownership of product and customer outcomes.

  • Coach clients and stakeholders in the mindsets and processes of great UX design, from testing to solutioning, to collaborate with, guide, and empower them in the process.

Qualifications

Here's what you need:

  • 5–8+ years’ experience delivering interface design solutions for various clients or stakeholders.

  • Demonstrate strong ability to lead teams of others to successful outcomes, guide complex projects, and manage diverse systems of stakeholders toward business outcomes in design.

  • Demonstrate strong ability working across relevant professional design software such as Adobe Creative Suite (with an emphasis on XD), Sketch, InVision, and more, as well as scrappy tools like paper and slides.

  • Demonstrate exemplary application of wireframing and prototyping principles. Guide the creation of concept sketches, static wireframes, annotated wireframes, platform-built prototypes, code-built prototypes. Work fluently with content and or code as relevant. Support the management of timeline and workflow on cross functional teams.

  • Demonstrate an expert ability to guide human centered design processes that span all project phases. Expertly apply complex user interface & interaction design principles.

  • Define & guide the planning, execution, & synthesis of user research and/ or user testing. Ensure research translates into meaningful ideation and actionable recommendations.

  • Guide persona, archetype, or mindset development, user journey/flow creation, and task analysis, with expert experience.

  • Demonstrate ability to drive information architecture development for complex products to create protocol for guiding users through card sorts or testing.

  • Demonstrate have advanced experience with usability testing.

  • Lead and facilitate collaborative workshops to drive alignment and or innovation. Teach a range of methods for co-creation. Translate inputs into meaningful outcomes.

  • Demonstrated written, oral, presentation + time and task management skills

  • Ability to provide clear, articulate rationale for design choices and approach.

  • Demonstrated expertise with Agile methodology. Ability to work in iterative product design cycles and to integrate design within agile mindsets, processes, and teams.

  • Bachelor’s degree.


 

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.   

 

Role Location: Range of Starting Pay for role 

California: $122,600 - $198,800 

Colorado: $122,600 - $171,700

New York City: $141,800 - $198,800 

Washington: $130,500 - $182,800 

Important information 

An active security clearance or the ability to obtain one may be required for this role.


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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


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