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Client Technology Delivery Lead

IL - Chicago Job No. 11878260 Full-time - Remote

Job Description

Client Technology Delivery Lead, L7

Location: Chicago, IL Preferred, Remote - US

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

The Client Technology Delivery Lead will play a pivotal role in leading the implementation of Employee Experience Platforms (EEP) and related technologies for our clients. As a Client Technology Delivery Lead, you will be responsible for ensuring the successful delivery of technology solutions, meeting client expectations, and driving excellence in project execution. The Client TDL will manage or provide oversight to functional and technical leads and be responsible for end-to-end technology of Accenture clients during implementation processes.

Key Responsibilities:

Project Leadership

  • Lead the end-to-end delivery of Enterprise Engagement Platforms and associated technologies for clients.

  • Develop and execute project plans, ensuring milestones and deliverables are met on time and within scope.

  • Collaborate with cross-functional teams to align project goals with client expectations.

Client Interaction

  • Serve as the primary point of contact for clients during the technology delivery process.

  • Conduct regular status meetings, provide updates on project progress, and address client inquiries and concerns.

  • Build and maintain strong client relationships to ensure client satisfaction and identify opportunities for additional services.

Technology Implementation

  • Oversee the implementation of Enterprise Engagement Platforms and related technologies, ensuring alignment with client requirements.

  • Work closely with technical teams to resolve implementation challenges and optimize technology solutions for clients.

Quality Assurance

  • Implement and enforce quality assurance processes to ensure the delivery of high-quality technology solutions.

  • Conduct regular reviews and assessments to identify and address potential risks and issues.

Stakeholder Communication

  • Effectively communicate project status, risks, and mitigation strategies to internal and external stakeholders.

  • Collaborate with sales and account management teams to support pre-sales activities and identify upsell opportunities.


Basic Qualifications:

  • Minimum of 7 years of techno-functional experience in Human Resources domain

  • Minimum of 4 years of experience designing and implementing ServiceNow HRSD and / or Zendesk employee experience

  • Minimum 4 years of experience as a business analyst or functional architect

Preferred Qualifications:

  • Bachelor’s degree in engineering discipline

  • Deep understanding of Human Resources processes

  • Deep understanding of ServiceNow HRSD / Zendesk

  • Technical implementation of processes on ServiceNow or Zendesk

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

Information on benefits is here.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location: Range of Starting Pay for role:

California                                          $93,400 to $224,600

Colorado                                           $93,400 to $194,100

New York                                          $86,500 to $224,600

Washington                                      $99,500 to $206,700


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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