Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

The Billing Team performs billing and collection of premiums for premium premier account cases. Typically assigned large sized accounts of high complexity, and difficult in nature.

The Billing Senior Analyst will plan, organizes and provide one or more customer service functions for investors, policyholders, field and or home office staff, to support Group Insurance project. Responsible for billing functions for a region, distribution channel or product. The teams ensure the volume of work produced meets product service standards and exceeds quality standards supporting the other team analysts. Able to support an issue resolution process and ensures complaints are handled effectively, policy disclosure, replacement, agent compensation and claim handling. Will also liaise with other teams or SME’s as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

  • Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers.
  • Responsible to code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc.
  • Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders.
  • Can support special internal functional projects and ad hoc requests
  • Able to work cohesively with Subject Matter Experts to support the national billing day-to-day tasks, able to anticipate, identify, and resolve complex issues problems.
  • Able to communicate risks issues to supervisor and help with the resolution
  • Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
  • Able to understand root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • Expected to adhere to client Service Level Agreements and department’s/product’s key performance requirements and any reporting
  • Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills


Qualifications

Basic Qualifications

  • 1 Years’ experience in Complex Billing, AR Reconciliation or AR Collections in the Insurance field
  • 2 Years’ experience Strong Excel Reporting, Reconciling, Pivots, v-Lookups.
  • 2 Years’ experience Direct Customer Service Issue Resolution, Client Interaction, and/or Helpdesk

Preferred Qualifications

  • Finance or Accounting Degree
  • Prior experience in Medical or Insurance Billing,
  • Complex Billing Knowledge of financial devices and the impact on Group Insurance’s financial results
  • Strong written and verbal communication skills 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require an accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll-free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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