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The Mortgage Loan Processor I may perform the following duties:
Review loan file to verify procedures per guidelines. Makes intro call to verify loan details and requests additional documentation if necessary. Reviews all documents retrieved against those requested, analyzes for accuracy and or errors. Making right party contact within allocated timeframe and setting customer expectation for document delivery date. Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame. Guarantee on time closing by completing all required pre closing steps preparing file for closer within required performance standards. Obtain and review customer documents, and clear conditions commensurate with authority level. Ensure integrity of all data and process inputs. Order necessary documents and follow up with vendors third parties to obtain in timely manner. Submit loans to underwriting for conditional review and full approval upon receipt of appraisal, once all DU conditions have been met and validated. Maintain monthly performance measurements Timeliness, production goals, suspense, compliance regulatory, and customer satisfaction. Exceed customer expectations by providing highest level of customer service.