Job Description

Organization: Accenture Federal Services
Location: Huntsville, AL

We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.  


The work:
Our team is seeking a Business Functional Consultant with strong communication and leadership skills to support new and existing deployments of our task management tool. In this position you will navigate a complex work environment to collaborate with Department of Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to deliver, update and expand the functionality of our Microsoft Dyamics task management tool.  

You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management. 

Your responsibilities may include:

• Managing the expectations of the customer with regard to solution functionality and deployment process
• Serving as a business analyst advising the customer on best practices for configuring Dynamics and the task management tool
• Coaching the customer on change management initiatives supporting the deployment and support of the solution
• Conducting classroom training and desk-side support for users and customer technical support staff 
• Updating formal solution training and configuration materials for the customer 
• Supporting technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
• Conducting functional testing of solution and lead customer adoption process
• Providing application troubleshooting and support for the client's help desk functions
• Providing administrative support for related tasking processes
• Reviewing and providing management reports and metrics on statuses of tasking behaviors
• Developing back up support role to maintain business operations when necessary
• Providing reports and presentations for leadership briefings


Qualifications

Basic Qualifications:
• US Citizenship required (dual citizenship not eligible for consideration)
• Bachelor’s Degree
• Minimum 3 years of military experience and/or DoD consulting experience
• Minimum 1 year of experience supporting software solutions
• Must be local or willing to relocate to Huntsville, AL 

Preferred Qualifications:
• Background and understanding of Defense Agency organizations and operations
• DoD experience as a DoD command level staff action officer
• Familiarity and use of Microsoft Dynamics
• Familiarity and use of SharePoint
• 2 plus years of experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
• 2 plus years of experience providing management report using key metrics using charts, graphs and presentations
• 1 plus years of conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals

Important information

An active security clearance or the ability to obtain one may be required for this role.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).


Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


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