Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
 
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.
 
The Technology Innovation Associate Director for Intelligent Sales and Customer Operations will serve as the “CTO” for the offering and have overall responsibility for the technology innovation agenda and roadmap for the Intelligent Sales and Customer Operations business. This role will be responsible for developing and driving the technology enablement strategy for the Intelligent Sales and Customer Operations business. The selected candidate will work closely with the Growth Business Lead and Offering Lead to align on strategies and to create new and innovative offerings enabled by technology. This role will collaborate with other key team members across the business, including regional and functional heads of delivery, sales, account management, and solutioning and will support sales, business development, and innovation program management activities as needed.
 
The Associate Director will have responsibility for managing the full innovation and technology management lifecycle (visioning & ideation, concept development, commercialization/scaling, and ongoing product management including learning enablement). This responsibility will include the development of both the rolling 3-year roadmap for the business but also the operating roadmap for the business for each fiscal year including required funding investment and resource plans. The selected candidate will be responsible for coordinating across the Accenture Innovation Network, leveraging resources with special skills to develop assets in support of the Intelligent Sales and Customer Operations business. This role will be responsible for requesting and managing innovation funding support and planning annual financial recoveries for technology related expenses and managing these budgets to target.
 
This position requires travel of approximately 25% average through the year, with a degree of unpredictability, for client sales and other offering related activities. Position is flexible in supporting “work from home” when not traveling to client sites, as allowed within local office policies and guidelines. Other flexible work arrangements can be discussed. 
 
Key Responsibilities:
  • Provide oversight for the Intelligent Sales and Customer Operations’ technology strategy and roadmap.
  • Develop proposed investment plan to enable the specific tech strategy and roadmap, including managing approved investments through their lifecycle.
  • Support select sales opportunities by providing technology and innovation thought leadership and support.  Develop assets and provide relevant information to enable solutioning and sales teams.
  • Communicate regularly with global account delivery teams to gain feedback on current tool effectiveness, challenges, future needs, and opportunities.
  • Represent the Intelligent Sales and Customer Operations’ Offering by presenting our technology thought leadership in various forums / sessions.
  • Lead the fundamental shift in how the Intelligent Sales and Customer Operations business applies key technology innovations to deliver increased value and business outcomes for our clients.
  • Influence / enable Accenture and its clients to adapt new business strategies in a disruptive world.
  • Establish and maintain an ecosystem of partners for digital front office technology
  • Build strong internal and external networks for the interchange of ideas between Accenture and decision makers, thought leaders, and the wider professional community.
Required Proficiencies:
  • Significant Sales and Customer Operations domain experience.
  • Consulting-like process and tech transformation for sales operations' front-office processes.
  • Experience delivering large-scale data insights and analytics in sales and customer operations domains.
  • Salesforce or similar industry-leading marketing, sales, and service technology solutions experience
  • Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectives
  • Ability to learn new business processes and software applications quickly
  • Strong leadership skills, including proven ability to attract, build, mentor, and direct a high-performing, cohesive team
  • Ability to interface with customers and suppliers via strong written and verbal communications skills
  • Gravitas while working with VP and C-level stakeholders
  • Experience driving transformational change
  • Excellent organization/time management and problem-solving skills
  • Strong ability to effectively manage in a matrix organizational structure working with multiple internal clients
  • Ability to adapt to the varied corporate cultures and organizational structures of our customers


Qualifications

Basic Qualifications:
  • Bachelor’s degree
  • Minimum of 10 years’ experience in sales, marketing and / or service operations
 
Preferred Qualifications:
  • Must have deep sales, marketing, service operations experience, specifically in process and technology transformation programs, including data analytics and modelling.
  • Client facing consulting experience with a level of business development accountability
  • Acumen in new product development and capability building
  • Experience developing and scaling new technology concepts (e.g. automation, analytics, or AI) across a business function
  • Experience confirming end user requirements, developing product roadmaps, and managing packaged software implementations
  • Experience creating, managing, and tracking program investment business cases
  • Solid multi-phase, multi-release program and project management skills
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
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