Job Description

Organization: Accenture Federal Services
Location: Washington, DC

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

Information Technology Service Management (ITSM) Manager will lead IT service management Team and service management enterprise wide. This role is responsible for service management process implementation, service management metrics and reporting, and improvements to the IT Service Management platform. This role is also responsible for the day-to-day execution of the IT Change Management, asset management and resource management processes for the customer.


Basic Skills & Qualifications:

  • 5-10 years of experience or a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 3-5 years of related experience
  • ITIL Foundation Certification
  • 3-5 years of experience leading multiple teams for government customers focused on customer relationship and ITSM/ITIL
  • 3-5 years of experience gathering requirements for ITSM/ITIL projects and initiatives for government contracts
  • 3-5 years of Client Facing experience with senior government leadership
  • 1-3 years of experience with SharePoint administration (Develop Form or Workflow)
  • 1-3 years of experience with IT Service Management Tool ServiceNow (Or Remedy, HP etc) utilization
  • 1-3 years of experience with ISO 20000 audits and recertifications
  • Knowledge and ability to speak with the Developers on modules. (Back End)
  • US Citizenship required

  • Preferred Skills & Qualifications:

  • ITIL Intermediate certification
  • Experience building and developing senior level reports
  • Experience with ITIL Service Operation process design and development

  • Experience with ITIL Service Transition process design and development

  • Experience with SharePoint site design and development
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process
Accenture is committed to providing veteran employment opportunities to our service men and women


DC,DC - Washington
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