Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Job Summary
 
This role will be a regional leadership and delivery role responsible for client’s professional hiring activities in line with US market norms for various professional job profiles (i.e. Supply Chain, HR, Finance and Marketing, etc.) and in line with the client’s professional recruiting process.   This job involves connecting with regional Hiring Managers while ensuring all the Service Levels are met along with high levels of customer satisfaction from the client.
 
This position is accountable for the overall execution and service delivery of recruitment activities within the client.  This position directs a team of client facing recruiters, temporary and contract workers, and liaises with the on/offshore recruitment services teams.  This position serves as an escalation point to resolve customer issues. 
 
This role is accountable for developing new and/or managing existing key internal/external client relationships across sphere of influence and leads a team, typically delivering results through others while acting as a role model within Accenture Operations.
 
Specific requirements of this role are: 
  • Involved in objective setting for the Recruitment team, including budget development and defining operational policies
  • Accountable for and makes independent decisions impacting operational direction and client satisfaction of recruitment for large complex group or groupings within client organization.
  • Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility
  • Initiate and promote continuous improvement programs across sphere of influence
  • Accountable for consistency of messages and profile development across the client’s organization
  • Ensure client’s recruiting strategy is in line with diversity objectives
  • Collaborate with Recruitment Leads across the organization to ensure reusability, consistency and standardization in recruiting practices
  • Collaborate with client leadership on profile development, and supply-demand planning to meet overall business objectives.  Includes monitoring the recruiting pipeline against key performance indicators and adjusting the plan if necessary
  • Report on and accountable for client satisfaction of recruitment progress and metrics, team member productivity/activity and issues to client and Senior Recruiting Lead
  • Responsible for recruitment contractual obligations and completion of recruitment deliverables to the department of responsibility within the client
  • Accountable for performance against financial parameters (resourcing balanced scorecard).  Monitors and reports on budgetary aspects.  Provides input to budget setting
  • Proactively identifies issues affecting team progress and implements solutions; initiates and promotes continuous improvement programs across team
  • Foster and maintain relationships with key client stakeholders to understand their business objectives and fulfill recruiting demand
  • May direct or participate in one or more special projects and/or initiatives
  • Manage and ensure consistent application of human resource processes including career development, salary review, resourcing and performance management within area of responsibility
  • Evaluate direct reports and provides formal counseling and mentoring to staff
  • Direct and coach team on the relationship and communication with client stakeholders
  • Create and/or update Standard Operating Procedures (SOPs) as business needs change
 
Travel as business need require

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Qualifications

Basic Qualifications:
  • Minimum of 5 years of recruiting work experience
  • Minimum of 2 years of supervisory experience or 2 years’ experience with management of a team
 
 
Preferred Qualifications:
  • Bachelor's degree with a specialization in HR
  • Experience working in large teams and serving clients
 
Professional Skills Requirements:
 
  • Excellent Communication selling skills
  • Proficient in Written spoken English or Spanish, bilingual is a plus
  • Able to get work done on time and with high quality
  • Able to achieve and sustain high customer satisfaction from the client
  • Passion to deliver hiring commitments on time and within agreed Service Levels (SL)while operating under optimal levels of productivity capacity utilization
 
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 
 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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