Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture Interactive Digital Marketing Services professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications.  In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models.  These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions. 
 
Job Summary: 
The Marketing Services Campaign Manager will liaise directly with client iMCM COE teams and focus on planning and executing marketing campaigns within the Sales Force Marketing Cloud platform. Additionally, they strive to improve key marketing functions to acquire, develop, and retain satisfied, loyal relationships and create value for the client. 
 
 Key Responsibilities:
  • Primary system support lead/administrator for Salesforce Marketing Cloud
  • Establish best practice application support methodology and processes, including maintenance and support roadmaps, processes and technical documentation
  • Requirement gathering, analysis, solution and design of new interfaces/integrations within scope
  • Evaluate new functionalities for the platform that enables new channels or integrations that can be used across brands
  • Development, Testing, Deployment of new campaigns/integrations and releases
  • Troubleshoot complex problems, gap analysis and process improvement
  • Investigate, resolve, test and deploy incidents as assigned
  • Maintains named systems, alerting various stakeholders to install / process issues, owning issues until handed off
  • Monitors system performance, and verifies that peripheral integrations are functioning as expected
  • Implement and manage data backup and recovery policies
  • Monitor key data propagation & integration process
  • Evaluates and streamlines business processes to maximize efficiency and effectiveness within the team and with the client
  • Participates in strategic planning meetings with the client and manages client expectations in terms of support and delivery
Leads, manages, and coaches the SFMC App Support team with shared focus on growth of existing skillset
 

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Qualifications

BASIC QUALIFICATIONS:

 

  • Minimum of Bachelor’s degree
  • Minimum of 2 years experience with Sales Force Marketing Cloud
  • Minimum of 2 years experience SQL
  • Minimum of 2 years Multi-Channel Customer Data Integration
  • Minimum of  1 year experience ETL
  •  

    Preferred:

  • Pharma experience is a plus
  •  

    WHERE YOU LIVE: Florham Park, NJ or Philadelphia, PA 

     

    OUR COMMITMENT TO YOU 

    • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement

    • You’ll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects

    • Opportunities to learn daily through training, assignments and collaboration with experts across the company

    • Access to leading-edge technology

    • Along with a competitive salary, Accenture offers a comprehensive package that includes generous paid time off, 401K match and an employee healthcare plan

     

    CALL TO ACTION

    Now is the time to become a digital disrupter. The opportunity is here—what’s stopping you from pursuing it?

     

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

     

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

     

    Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

     

    Equal Employment Opportunity:

     All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

     

    Accenture is committed to providing veteran employment opportunities to our service men and women.

     

    Locations

    NJ - Florham Park,PA - Philadelphia

    Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

    Equal Employment Opportunity
    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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