Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. 

Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Portfolio & Delivery Management professionals plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.

 

Key Responsibilities

 

  • Responsible for building a personal relationship with key client staff 
  • Ability to perform successful service delivery, SLA achievement and high level of customer satisfaction 
  • Monitoring overall performance of services 
  • Ability to collaborate with senior management on client account management and growth opportunities
  • Build service reports
  • Sponsor service delivery meetings 
  • Resource management with experience pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities 
  • Ability to remove all obstacles to insure customer satisfaction and or financial performance 
  • Ability to Communicate across organizational boundaries from engineers to senior managers 
  • 3rd party management responsibilities 
  • Mapping clients requirements and coordinating in developing and implementing processes in line with pre-set guidelines
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level 
  • Generating MIS reports dashboards with a view to appraise management of the process operations and assist in critical decision making process
  • Conduct governance checkpoints and status meetings
  • Create awareness on driving projects, process improvement strategy, methodology and ensure maximum operational efficiency
  • Administer scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures. 
  • Establish process controls to ensure all SLA s and KPI s are consistently met

 

 


Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Basic Qualifications

  • Minimum of 4 years of team management/supervisory experience with a team consisting of 50+ people
  • Minimum of 4 years of client management experience in an operations delivery environment 
  • Minimum of 2 years of process improvement experience 

 

Preferred Skill Requirements

  • Six sigma or lean certification
  • Bachelor's Degree 
  • Experience with social media and/or communication technologies
  • Experience with Microsoft and/or Google Suite
  • Awareness of financials in the running of projects
  • Vendor management experience
  • Ability to work in a fast paced and deadline driven environment 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Stay Connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.