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New York Executive Support Supervisor, Specialist-New York City

Job Location: NY - New York

Regional Description: Northeast

Job Number: 00638047

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- Job description

Organization: Corporate Functions/Workplace Operations
Location: New York City
 
 Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

 

Job Description:

 

The New York Executive Support Supervisor is accountable for delivery of executive support services for the New York metro location. They will implement Workplace Executive Support Services strategic direction and vision as well as manage their respective team and ensuring service delivery meets or exceeds appropriate service level objectives. This includes the following key responsibilities.

  • Set strategic direction and vision for Executives Support Services within the New York metro location
  • Provide leadership, direction, development and employee supervision for Executive Support Analysts (including succession planning and people development strategy)
  • Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate
  • Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly.
  • Identify and analyze trends of concepts/technologies impacting the Executive Support team members, capabilities and specialties
  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
  • Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
  • Ensure the delivery of services is in line with predefined standards.
  • Review strategic service model options as appropriate
  • Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
  • Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management

This role will be located at the Accenture New York 1345 Ave of Americas Corporate Office

Basic Qualifications:
  • HS Diploma
  • Minimum of 5 years of customer service experience
  • Minimum of 5 years of executive support experience
  • Minimum of 2 years of management experience
Preferred Qualifications:
  • Bachelor’s Degree
  • Previous experience leading teams and providing supervision
  • Experience executing multiple priorities simultaneously
  • Hospitality experience
  • Experience interacting with high level executives
  • Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
  • Experience maintaining vendor relationships
  • Knowledge of executive support and a base knowledge of office operations and service delivery
  • Experience with performance management and developing talent
  • Previous experience providing executive support and/or operations/facilities experience
  • Experience reviewing and procuring vendor contracts
Professional Skills:
  • Strong communication, interpersonal, and problem-solving skills
  • Critical thinking skills – ability to multi-task
  • Embraces & thrives on change
  • Responsive, flexible, adaptable
  • High level of professionalism
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 

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