Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
The Payments Team Lead
will manage a multi-lingual team of Payments Agents to deliver a high caliber
customer service and Payments service. Providing quality customer service is at
the core of our team's goals. The Team Lead will represent the team when
required in client communications and provide all levels of support and liaison
for the client.
- Working within multiple
teams across both Accenture teams and client teams to execute and deliver a
critical Payments service
- Provide a credible and
expert first point of contact for the Payments Team and for escalation of
urgent issues, as well as, working alongside client leads
- Manage team performance
against SLA s and KPIs including metric reporting on team performance, quality
of service, people engagement, all aspects of the business process and will be
required to work closely with local and global counterparts.
- Positive, target
delivery focused attitude and experience of a service delivery environment
- Support team to achieve
results with the highest possible standard of quality and delivery, along with promoting
and maintaining a high-performance culture and great place to work.
- Performance management
career counselling, coaching, performance development, 1:1’s, mentoring
- Promote culture of
continuous improvement across the teams in the global delivery network
- Continuous improvement
strategies and ideas, including new process incubation and induction
- Drive and manage global
Days/hours can vary (Wed-Sun mid-day shift; Mon-Fri 4:30p-1a, Sat mid-day shift)