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Payments Compliance Team Lead

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00571124

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

The primary role of the Payments Compliance Site Lead is to oversee and lead the compliance project for success. The site lead will coordinate, help develop strategies, and provide solutions for escalations from their teams in order ensure deliverables, services, and SLAs are met. The role will also require the Site Lead to build client relationships, sync with their Operations Manager with status reports, be involved with the recruitment process, assist with escalations and mentor and coach their analysts.

 

Key Responsibilities:

  • Leading governance meetings with senior management client partners
  • Design and Implement frameworks for controlled operations across locations and ensure global compliance
  • Hire & terminate and manage performance appraisals for team and pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities
  • Successful service delivery SLA achievement and high level of customer satisfaction Service reporting and sponsoring service delivery meetings
  • Following up if service delivery is not meeting expectations and removing all obstacles to customer satisfaction and or financial performance
  • Working with the client and operations teams to identify and manage service improvement activities

 

Basic Qualifications:

  • Bachelor's degree
  • Minimum of 2 years of Delivery People Management experience
  • Minimum of 1 years in compliance, fraud, or risk analysis

Preferred Qualifications:

  • Experience in Building & Managing Scale Operations
  • Lead governance meetings with senior management client partners
  • Ability to build a personal relationship with key client staff
  • Ability to work in a fast-paced deadline driven environment
  • Design and Implement frameworks for controlled operations
  • Removing all obstacles to customer satisfaction and or financial performance Communicating across organizational boundaries

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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