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Federal - Solution Architect (Contact Centers)

Job Location: VA - Arlington

Regional Description: Southeast

Job Number: 00502624


- Job description

Organization: Accenture Federal Services

Location: Arlington, VA


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes.  We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.  


Role will engage with clients and internal stakeholders as the lead and pre-sales technical expert in solution design, product demonstration/selection, requirement gathering, and all other elements of the solution architecture and sales process. You will be responsible for selecting solution, estimating all components, and developing cost models/pricing for various contact center technology projects.  You'll also be instrumental in educating non-technical staff and customers on solution features and capabilities.  Through ongoing efforts, you'll maintain up to date knowledge of industry trends and best practices relevant to your technology discipline.

Interpret and translate client requirements into a solution that can be configured from a standard set of offerings. Operate as a single point of contact or as part of a team (on large deals with multiple Solution Architects) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the delivery organization.


Basic Qualifications:

  • 7+ years of experience in the following:
    • Contact Center Solution Architecture, Contact Center Consulting, and Pre-Sales experience.
    • Strong experience architecting, estimating and costing solutions.
    • Excellent oral and written communications and presentation skills to articulate product differentiators, capabilities and value-add to C-level decision makers.
    • Strong consulting and needs assessment capability - good experience acting as a central point of contact.
  • 5+ years of experience with the following:
    • Cisco suite of contact center applications, Cisco HCS, and infrastructure.
    • Contact Center networking, IP Telephony, SIP, VoIP setup.
    • Cisco Call Manager, Cisco Unified Communications Manager, Cisco.
    • Unified Contact Center Enterprise, HCS.
  • 5+ years of experience in one (or more) of the following:
    • NICE/IEX Quality, Call/Screen Recording, and Workforce Management applications and processes as well as other leading QM/WFM platforms.
  • 3+ years of experience with Cloud Contact center platforms such as InContact, Interactive Intelligence, Amazon Connect.

Preferred Qualifications:

  • Solution architecture experience with contact center within the federal government space, specifically related to unique security requirements and the federal procurement/sales process.

An active security clearance or the ability to obtain one may be required for this role.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.


Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


US Citizenship Required.

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