Meet the authors

Penelope Prett

Chief Information Officer

Merim Becirovic

Global Director – Global IT Cloud Computing

Steve Collins

Managing Director – Global IT, Chief Information and Process Architect

Sarah Dugan

Director – Global IT, Change and Adoption

Patrick Engelking

Associate Director – CIO Enterprise Insight

Eli Lambert

Managing Director - Global IT, Finance Applications

Tony Leraris

Managing Director – Global IT, User Infrastructure Services

Rahul Maheshwari

Managing Director – Global IT, Operations Intelligent Automation

Shane Marshall

Managing Director – Global IT, Blockchain

Mark Martynus

Managing Director – Global IT, App Development & Delivery

Karen Odegaard

Managing Director – Enterprise Services, ServiceNow

Rich Palumbo

Managing Director—Global IT, Intelligent Operations

Stephen Redmond

Senior Manager – Global IT, Enterprise Insight

Suhas Sane

Managing Director – Enterprise Architecture

Chris Schaaf

Managing Director​ – Application Development and Delivery​

Melissa Summers

Managing Director – Internal IT

Ryan Tweedie

Managing Director – Global IT, Human Capital Management Technology

Jason Warnke

Managing Director – Digital Enterprise Services

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