How to prepare for a behavioral interview
July 05, 2022
Many roles at Accenture require working closely with clients. How you handle certain scenarios is critical to success. Different from assessing your functional or technical knowledge, the behavioral interview evaluates the way you manage and overcome challenging situations.
You’ll be asked a series of questions that aim to understand how you might respond to varying scenarios in the workplace. The insights help reveal your level of experience and potential to manage similar situations in the future.
Success in any interview is all about preparation, but especially in a behavioral interview. Most important is to be honest and respond in a way that communicates your experience and value proposition. And keep these five tips in mind:
We look for behaviors that demonstrate collaboration, leadership and problem-solving skills, ability to learn, business acumen and emotional resilience. There aren’t necessarily wrong answers; the questions are aimed at getting to know the real you.
Use the STAR (Situation, Task, Action, Result) method to identify the problem, show which actions you took to correct it, and clarify the results.
S - Situation: What is the context of your story? For example: “We were working on a six-month contract for a high-value client when our agency merged with another, larger firm…”
T - Task: What was your assignment in this situation? For example: “It was my role to lead the transition for my group while also communicating with our client to keep the project on track.”
A - Action: What did you do? For example: “I set up weekly check-ins with the client to update them on the progress of the merger. This cemented an important level of trust between us. I also had regular one-on-one meetings with each person on the team, both to assess how they were handling the change and to make sure we would meet our deadlines.”
R - Result: What was the impact of your contributions? For example: “We ended up completing the project on time, meeting all of their specifications. It was incredibly rewarding to navigate a lot of change and succeed under pressure.”
Here are a few examples of questions you might hear in a behavioral interview at Accenture:
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