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Service Desk Agent
Mexico City
Job No. 14286401
Full-time - Remote
Descripción De La Posición
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 640,000 employees worldwide.
We Offer
- Career development according to your profile and interests.
- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting-edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Project.
THE WORK:
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions will be valued and encouraged. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Beginner proficiency in customer service.
Intermediate proficiency in communication skills.
Beginner proficiency in problem solving.
Intermediate proficiency in time management.
Beginner proficiency in technical troubleshooting.
Requisitos
HERE'S WHAT YOU WILL NEED:
- A minimum of 1- 4 years of experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.
- English advanced level C1.
- Ability to handle calls.
- IT Technical skills on Win 10, Win 11, MS office o365.
- IT Troubleshooting skills on Win 10, Win 11, MS office o365.
- Medium SNOW, Remedy ticket system knowledge.
- Remote connection tools experience.
- Active Directory basic knowledge.
- Android, iOS basic knowledge.
- Good attitude.
- Good Communication skills.
- Self management.
- Collaborative.
- Teamwork.
- Low medium experience giving L1 support.
- Customer support service experience.
Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.
