Descrição

Business Excellence Advisory Associate Manager


About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Primary role is to build end to end Transformation Roadmap and execute per plan to ensure maximum client experience with relevant business outcomes. Also, the role is expected to build zero surprise operations and predictability in the process enabled through strong processes and deploy leading tools and optimization assets within Accenture and also leverage competing technologies from 3rd party vendors.
Develop organizational effectiveness in collaboration with extended teams to provide process design capabilities, tools, methods, operational excellence practices and trainings across the organization.


The key responsibilities include driving Co-Innovation program at the Business level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices.


Profile: Value Creator
• Help Achieve profitable margins & deliver tangible value in line with Accenture Client commit
• Demonstrate Thought Leadership & contribute to knowledge capital, new solutions or services
• Establish or expand relationships with key individuals/ stakeholders to understand priorities
• Propose & execute improvements around client service experience and processes


Role Expectations
• Guide & Mentor teams to achieve client & internal Accenture targets on efficiencies and introducing new tools in the processes
• Lead and also conduct end to end transformation studies, process mapping and build art of possible on how can the current process be optimized including process upstream and downstream
• Work with internal organization AI & Analytics team to build digital maturity of the location/ account in addition to Robotics and other automation tools
• Participate in Client & leadership reviews and present initiatives and strategy to differentiate
• Establish and govern processes to ensure consistent & stable operational maturity leading to green SLAs
• Implement automations (functional knowledge of tools required, not development related) and processes that deliver improvement toward 100% conformance to customer requirements.
• Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis – build roadmap and ensure necessary governance in place
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
• Ability to motivate, counsel, and constructively deal with people at all levels

 

 

 

 

 

 


 



Requisitos

Skills required:

• 5+ years of relevant experience into Business Excellence (Process Re-engineering, Automation/RPA, Consulting, Transformation)
• 2 to 4 years within the Customer Service or Digital Marketing domain/ practice
• 2 to 3 years of automation delivery project experience
• 12-15 years of overall experience
• Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean & design thinking practices (for either cl 7 or cl8 roles)
• Strong Knowledge of Quality Principles and Techniques essential
• Needs to have worked in a BPO – Operational Excellence (or similar Continuous Improvement) function
• Very Strong communication and presentation skills
• Strong analytic and critical thinking skills
• Ability to relate to Client Business Outcomes, impact P&L

A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.

Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal_careers@accenture.com.

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