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Digital Reviewer - Team Lead

Localização: Lisbon

Regional Description: Portugal

Número da Vaga: 00589949

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- Descrição

 

The Team Lead will manage a multi-lingual group and is responsible for delivering high caliber customer service and metrics to the client’s business customers. will represent the team in communications with the client and provide all levels of support when necessary. They are the main point of contact for the client and act as the point for escalation. They are responsible for all aspects of the process and will liaise closely with global counterparts.
 
Responsibilities
o    Provide the client with SLA and metric reporting on team performance;
o    Continuous improvement strategies and ideas;
o    Risk and issue management;
o    Resource management and scheduling;
o    Responsible for maintenance and review cycle of process documentation;
o    Working with Accenture internal teams to identify and implement best practice opportunities;
o    Ensure all reports are delivered accurately and timely in accordance with the statement of work;
o    Promote an ethos and culture of improvement across the teams in the global delivery network;
o    Flexibility around working hours and some international travel may be required.

 

 
 
 
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.pt

 

The successful candidate should have the following:
  • Education Qualifications
  • Have attained or is working towards a third level degree in Business Studies, Computer Science or other related degree;
  •  Knowledge of Project management methodologies;
  • Specific experience in business process incubation
  • Strong knowledge of technology
  • Results orientated
  • Excellent process design and procedure writing skills experience
  • Experience in reporting and presenting to senior management forums
  • Experience with managing and coaching teams
  • Problem Solving and Value add
 
Required Skills/Competencies/Experience
  • 2-3  years team management experience in an international environment
  • Strong interpersonal skills
  • Ability to work on own initiative while in a Team environment
  • Excellent organizational & time management abilities
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Ability to establish and maintain key relationships across both Accenture and the Client’s organisation
  • Prior experience working in an environment of frequent change e.g. changing product features will make earlier temporary fixes redundant and lead to changes in Support workflow that need to be relearned

 

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